ExperiencedEmployee

Maria Guarracino

**** ***** **** ******

Tamarac, FL 33321

Home: 954-***-****

Cell: 954-***-****

*******@*******.***

SKILLS SUMMARY

** ***** ********** ************ *** supporting PCs, desktop applications and printers for the City of Fort Lauderdale.

• Solid knowledge troubleshooting PC hardware and software problems

• Strong supervisory background

• Excellent organizational skills

• Excellent training skills

EXPERIENCE

City of Fort Lauderdale March, 1988 to December 2008

100 N Andrews Avenue

Fort Lauderdale, FL 33301

Customer Support Administrator October 1999 to December 2008

• Supervise 3 Level 1 and 4 Level 2 Helpdesk personnel as well as departmental Interns

• Support over 1,000 PCs and 1200 employees including hardware and software inventory

• Research, order and coordinate the installation of 100 replacement PCs yearly

• Supervise the support for 20 citywide applications. Coordinate installation and upgrades

• Supervise the support for 30 desktop applications including Microsoft Windows XP, Office, Access, Adobe Acrobat and others

Information Systems Specialist II May 1994 to October 1999

• Departmental reorganization created this position

• Supported all hardware and software needs of several City departments

• Implemented new technology

• Researched programs to automate processes

• Researched, ordered and installed all PC equipment and printers

Office System Analyst March 1988 to May 1994

• Implement computer technology to City departments

• Train City personnel on desktop applications

• Research, order, install PC hardware and software

• Conduct weekly training sessions in City’s Unix based desktop applications including e-mail, word processing and spreadsheet

Coopers & Lybrand July 1985 – March 1988

Floral Park, New York

Word Processing Trainer

• Traveled throughout the US to branch offices training administrative staff in MASS-11 word processing program

• Installed and configured PCs and laser printers

American Business Institute June 1978 to July 1985

Brooklyn, New York

Instructor of business, English courses

Manager of Word Processing Lab

Epiphany School October 1972 to June 1978

New York, New York

Second Grade Teacher

Education

Masters Degree in Education, Richmond College, Staten Island, New York

References furnished on request

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