OFFICE MANAGEMENT

Competent, self-motivated, and performance-driven professional with proven record of success in coordinating all aspects of office operations, combined with background in diverse areas involving finance and medical billing. Has in-depth knowledge of management principles involved in office administration. Proficient in coordinating functional projects from inception to completion; adept at conducting needs assessments, gathering appropriate documents to assess efficiency, as well as in analyzing processes and procedures. Demonstrate a positive, professional image to work productively and effectively with all levels of management and a full range of personalities. Perform exceptionally within fast-paced, highly stressed situations with emerging and multiple responsibilities; capable of managing various responsibilities without compromising quality.

CORE COMPETENCIES

Leadership and Management

- Managed multiple tasks without compromising quality; applied sound and consistent judgment to decision-making processes

- Directed individuals and groups toward the completion of tasks and fulfillment of goals

- Contributed in the development of policy and procedures for the company and employees

Human Relations

- Established and maintained rapport; motivated and provided support to customers based on knowledge and integrity

- Provided personnel assistance in identifying, evaluating, and resolving work-related issues

- Cultivated profitable working and business relationships based on knowledge, professionalism, and integrity

Administrative Skills

- Delivered tax return to clients, responded to questions about taxation, and created an opportunity for financial assessment

- Performed office duties involving correspondence, transcription, dictation, and filing of proposals and contracts as well as handled office maintenance, supplies, mail, switchboard, and marketing mailings

- Played a pivotal role in initial set-up of office, determining equipment needs and placing orders with vendors, coordinating vendors in delivery dates, and following-up

- Extensive experience arranging domestic and international travel

- Coordinated meetings and seminars and prepared board-member packets and social functions

Communication and Professionalism

- Expressed knowledge and ideas clearly; capable of exchanging information in an effective manner

- Accessible, flexible, and energetic, with consistent demeanor in all situations

- Tendency to thrive in fast-paced environments while remaining focused in attaining established objectives

PROFESSIONAL EXPERIENCE

AT&T - Louisville, KY

UNIVERSAL SALES ASSOCIATE MAY-OCT 2008

- Efficiently handled inbound customer service/sales calls from new and existing telecommunication customers

- Analyzed and implemented viable solutions to billing issues; processed payments through electronic check and debit / charge cards

Charles W. Hoffman, Jr., Flooring Company - Sacramento, CA / Ore City, TX / LaGrange, KY

FULL-CHARGE BOOKKEEPER 2006-2007

- Administered accounting records and payroll services for sole proprietor of flooring installation company

- Engaged in performing sales and installation services as necessary; managed travel arrangements for company, for lodging and transportation needs, for sole proprietor and subcontractors

MeasureComp, Inc. - Lathrup Village, MI

FLOOR COVERING MEASURE TECHNICIAN 2006-2006

- Estimated and measured floor covering needs for residential customers of major home improvement chain, as employee of independent contractor

- Worked closely with customers and explained procedures/recommendations of floor covering needs and requirements

Jabil Global Services - Louisville, KY

REPORT ANALYST 1999-2001

- Prepared and presented reports though the effective utilization of BCTOPS software (DOS-based), Microsoft Excel for program managers of major computer corporations nationwide

- Coordinated and maintained in-house parts maintenance program linked to Compaq Computer Corporation in Houston, Texas

- Handled and resolved research issues, made credit adjustments to accounts, as well as designed and implemented tools to provide accurate data to clients

- Ensured compliance with general manufacturing procedure’s guidelines; utilized standard operating procedures in report completion as required by company guidelines and government regulations

Ronald D. Ray, Attorney-at-Law - Crestwood, KY

PARALEGAL / EXECUTIVE ASSISTANT 1999-2001

- Conducted extensive research regarding pertinent and related cases for use in public interest cases; organized schedule of appointments for meetings with clients, state representatives, and governors

- Functioned as legal representative in less prominent cases; collaborated with and assisted attorney’s spouse in publishing business

- Coordinated with authors and graphic artists, negotiated quotes for printing services with book printers, and produced books for sale and distribution

Chapman & Bell - Louisville, KY

REAL ESTATE RESEARCH DEPARTMENT MANAGER 1998-1999

- Conceptualized and prepared presentation-quality maps for real estate appraisal reports

- Played a pivotal role in bi-annual surveys regarding industrial, retail, office, apartment real estate markets in the Louisville Metropolitan Statistical Area (MSA) and generated reports based on collected data

- Visited and examined various Fiscal Courthouse deed rooms to identify deeds and records regarding particular properties’ characteristics

- Analyzed and determined evaluation/appraisal needs involving land measurement, buildings, and noting building characteristics

- Utilized strong leadership skills in overseeing employees and facilitated training to enhance efficiency of employees in real estate research

OTHER EXPERIENCE

Speckman & Hoback - Louisville, KY

LEGAL SECRETARY / PARALEGAL APR-SEPT 1998

NationsBanc Mortgage Corporation - Louisville, KY

ADMINISTRATIVE ASSISTANT 1996-1997

Various Temporary Agencies - Louisville, KY

ADMINISTRATIVE ASSISTANT

Advanced Solutions, Inc. - Louisville, KY

OFFICE MANAGER 1995-1996

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - University of Phoenix-Online Campus - Phoenix, AZ - 2003

MEDICAL BILLING SPECIALIST CERTIFICATE - At-Home Professions - Fort Collins, CO - 1999

PARALEGAL CERTIFICATE - International Correspondence School / Paralegal Studies - Scranton, PA - 1998

COMPUTER SCIENCE - Kilgore College - Kilgore, TX - 1995

COMPUTER SCIENCE / BUSINESS ADMINISTRATION - Cosumnes River College - Sacramento, CA

ADMINISTRATION OF JUSTICE - College of San Mateo - San Mateo, CA

PROFESSIONAL AFFILIATIONS

National Association for Female Executives

TECHNICAL PROFICIENCY

DATABASE: Access, Approach, Paradox, DBase, RBase, FoxPro, FileMaker

GRAPHICS: CorelDRAW, Harvard Graphics, Arts and Letters, Lotus Freelance Graphics, PrintMaster Gold Deluxe

DESKTOP PUBLISHING: Microsoft PowerPoint, Aldus PageMaker, Quark Express, FrameMaker

ACCOUNTING: Intuit’s QuickBooks for Windows, QuickBooks Pro, Peachtree Accounting for Windows, Smith/Abbott Trade Association Software

ADVERTISING: GreenBrier DeedPlotter+ for Windows, MapInfo Professional

PROGRAMMING LANGUAGE: BASIC, PASCAL, COBOL, RPG II

MACRO LANGUAGE: WordPerfect, Word, Excel, Quattro Pro

IBM ENVIRONMENT: Master/System Operator in AS/400 Environment

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