Environmental Services Director

GABRIELA BLUNDY

**** *** **** * Clarksville, MI 48815 * h:616-***-**** * c:616-***-**** * ********@*****.***

ENVIRONMENTAL SERVICES PROFESSIONAL

* Over 10 years management experience * Over 3 years experience in HR

* Worked with over 40 nationalities * Analytical, strong problem solving skills

* Hired and trained new staff * Self directed, quality independent decisions

* Quality-Driven Communication * Cost Containment & Control

* Training and Coaching * Over 10 years custom service experience

PROFESSIONAL EXPERIENCE

Dynamic and performance driven professional with strong organizational, customer service and

communication skills.

Volunteer work for Clarksville Sewer Authority- currently I’m helping the Authority with data entry and an administrative project.

Self employed – 09/2011- present

• Design, promote and sell unique log home décor.

Director of Environmental Services/ HR Coordinator – Laurels of Kent–Nursing Home Housekeeping and Laundry 08/2010-04/2011

• Hired and trained new staff, employee evaluations, performance records, reports as required.

• High level administrative support and managing organizational policies and procedures.

• Safety officer – core standards. OSHA – core standards;

• New hires paper work and orientation.

• Managed employee development and retention plans; managed performance improvement on daily basis.

• Coordinating day-to-day operations, schedules, purchasing, budgeting and long term planning.

• Monitor, evaluate and counsel staff; employee relations.

• Managed control expenses for both departments-housekeeping and laundry.

• Maintain and support clients satisfaction that ensures retention.

• *

Assistant Executive Director (Housekeeping)– Amway Grand Plaza Hotel 06/2007 to 04/2009

• Hired and trained new staff, employee evaluations, performance records, counseling letters and warnings.

• High impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members and top-tier executives.

• Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.

• Provided high-level administrative support and managed organizational policies and procedures.

• Increased customer’s ratings by 30% through special events and quality control.

• Increased overall cleanliness of the hotel and facilities from 65% to 95%; also increased productivity and service quality in a multicultural environment.

• Analyzed and resolved personal grievances.

• Monitored, evaluated and counseled staff; evaluated and improved processes and employee morale.

• Managed operations including forecasting, inventory control and purchasing.

• Maximized revenues through efficient staffing, labor cost controls and promotions.

Assistant Executive Director (Housekeeping) – Carnival Cruise Lines 02/2001 to 02/2006

• Introduced to operations carried out by Pursers on duty which included handling of guest requests and complaints.

• Coordinating and directing all activities in the department, forecasting.

• Proper knowledge of maintaining cleanliness of the Medical Center; general knowledge of operating and maintenance procedures for all commercial cleaning equipment.

• Operated high-volume requests and maintained daily direct and indirect client relations operations including as point of contact when guests call in, providing company information and forwarding appropriately based on needs.

• Driving projects and leading cross-functional teams to consistently meet key system deliverables; managed multiple workloads as needed.

• Conducted employee training and performance evaluations, providing continuous and timely feedback and developmental needs to improve employee productivity.

Sales Representative Manager – Coca-Cola, District GSM 02/1991 to 02/2001

• In charge of 30 stores all over the country and over 100 employees (over 50 under direct supervision).

• Trained new staff members in customer service and money handling.

• Assisted employees with displaying merchandise and accessories.

Accountant – ICIM, Construction Company 09/1988 to 09/1991

• Performed accounts payable and accounts receivable functions in addition to accounting analysis.

COMPUTER PROFICIENCES

MS Office, MS Work, Excel, Outlook, Word, PowerPoint

PROFESSIONAL DEVELOPMENT

Bachelor Degree in Business Administration, Academy of Economic Studies

Master Certificate in Human Resources Management, Villanova University, PA:

Human Resources Management

Mastering Organizational Effectiveness

Strategic Organizational Leadership

Basic and Advanced Environmental Training, CCL College, FL

Tier 2 and 3 Basic and Advanced Environmental Training in Accordance with the Environmental Compliance Plan Sections V A2 and A3, CCL College, FL

Crisis Management and Human Behavior, CCL College, FL

Crowd Management Course, CCL College, FL

Train the Trainer for Qualified Persons, CCL College, FL

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