Customer Service Insurance Agent

OBJECTIVE

To be your best employee by applying my experience, skills and knowledge in fulfilling my duties and responsibilities and improving processes and systems if and where applicable.

ACCOMPLISHMENTS

• Achieved high customer satisfaction by being the go-to person to demonstrate and explain the details of our products.

• Evaluated a computer software program and implemented that program for total shop control.

• Implemented and aided in acquiring ISO 9002 certification.

• Developed and managed a marketing plan to acquire new clients.

• Managed a 50 employee job machine shop.

SKILLS

• Prompt, dependable, punctual and follows directions accurately

• Possess excellent communication and interpersonal skills

• Skilled with computer systems and software

• Demonstrated accuracy, attention to detail

• Energic, enthusiastic, dedicated professional

• Problem-solver, decision maker, team player

• Demonstrated ability to work effectively with clients

WORK EXPERIENCE

Customer Service Associate

Lowe's Home Centers, Inc, Aurora, IL

09/2008 - 10/2011

• Used RF scanner, moved freight, stocked shelves, inventory and priced product, cycle counted and performed regular reports.

• Utilized my skills with the computer and order picker lift truck and maintained a clean, customer attractive environment.

• Provided superior personal customer service by assisting customers in selection, demonstration, and purchase of product including special orders and installations in appliances, inside lawn and garden and paint departments.

• Accomplished goals with others in a team environment.

Interim President/Vice President Operations

Aurora Custom Machining, Inc, Aurora, IL

04/1997 - 10/2000

• Managed the daily operations of a 50 employee job shop

• Scheduled and processed jobs to assure timely delivery to customers

• Interviewed and hired qualified employees

• Researched and procured outside materials

• Problem solved with customer relations and delivery performance

• Developed quotations for customers

Warehouse, Manufacturing and Office Jobs

Aurora Custom Machining, Inc, Aurora, IL

08/1979 - 04/1997

• Learned various job responsibilities over a period of time.

• Responsibilities included accounts payable/accounts receivable mgr., purchasing, hiring, QA mgr., ISO coordinator, shipping/receiving mgr, c.n.c. machine operator, scheduling, training, manual machine operator, quality inspector, warehouse manager, delivery driver and certified fork truck operator, UPS and Fed-EX experienced.

• Introduced and aided in acquiring ISO 9002 certification •

• Researched and implemented a computer software system for total shop control

Insurance Agent and Agency Producer

Munson Insurance Agency, DeKalb, IL

04/2005 - 09/2008

• Developed a marketing plan to acquire new clients

• Provided superior customer service

Insurance Agent and Agency Producer

Farmers Insurance Group, Aurora, IL

08/2002 - 02/2005

• Exercised a marketing plan to acquire new clients

• Provided superior customer service for agency

Owner/President

Hipp Temporary Personnel, Inc, Bolingbrook, IL

02/2001 - 05/2002

• Started my own small business

• Provided temporary and full time employees to businesses

• Directed unemployed and underemployed in the marketing of their skills

EDUCATION

Southern Illinois University Carbondale, IL

BS in Agricultural Economics

MILITARY EXPERIENCE

U.S. Army Reserve, Medic SP 5, Honorable Discharge

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