Customer Service Manager

COURTNEY HOCHSTADT

**** ****** **** *****

Collierville, TN 38017

901-***-****

E-mail: **********@*****.***

__________________________________________________________________________________________

OBJECTIVE

To join a growth-oriented company that offers a challenging environment and a culture in which I can

reach full potential.

EDUCATION

• B.A. Economics, 2008 - University of Memphis, Memphis, TN

• A.S. Business Administration, 2005 - Southwest Tennessee Community College, Memphis, TN

- Dean’s List, 2004, 2005

- Alpha Beta Gamma International Business Honorary Society

EXPERIENCE

JOANN FABRIC & CRAFTS, Memphis, TN 12/08-8/11

Shipping & Receiving Manager

Responsibilities:

Responsible for receiving, processing, and ensuring proper flow of merchandise to the sales

floor; serving as Manager-On-Duty (MOD) to maintain service levels through adequate staffing;

selling, providing customer service, processing special orders, verifying cash office statements, merchandising, stocking, custom framing, and training new team members to successfully achieve receiving tasks and store goals.

Accomplishments:

• Received 15 JOANN Stores “A Cut Above” awards acknowledging outstanding performance.

• Promoted from Sales Associate to Home Décor Specialist within 3 months of hire.

• Gained certification in Custom Framing.

• Trained new local and out-of-state team members in preparation for the opening of new stores.

• Promoted to Receiving Manager 2/4/2011.

• Built and maintained strong customer relationships.

BATH & BODY WORKS, Collierville, TN 7/07-10/07

Sales Associate, Cashier (Part-time)

Responsibilities:

Responsible for exceeding sales goals, cash management, stocking and merchandising.

Accomplishments:

• Over achieved all product quotas including exceeding the Bath & Body Works Signature Collection Body Cream by 50%.

BOGIE’S DELI, Collierville, TN 9/01-5/02

Hostess, Cashier (Part-time)

Responsibilities:

Responsible for customer service, cash management, and maintaining the appearance of the restaurant.

SKILLS

• Excellent communicator – both spoken and written

• Ability to exceed customer and company expectations

• Highly effective in building and maintaining professional relationships with customers

• Highly analytical, organized and computer literate (Microsoft Office, Internet Research, Data Entry)

• Strong cash management abilities

Contact this candidate