RESUME 2009

Christine A. LaQuaglia

***** ******* ***

Laguna Niguel, CA 92677

E-mail: **************@*******.***

Home: (949) 916 – 5813

Business Administration Experience

Management:

Managing daily operations of multi-discipline medical laboratory.

Developing and implementing laboratory policies and procedures.

Overseeing laboratory certification procedures.

Ensuring regulatory compliance(CLIA’88, CAP, JCAHO, OSHA).

Reviewing daily quality control documentation and QC problem resolution.

Conducting periodic quality assurance audits and effecting action for improvement.

Human Resources:

Recruiting, interviewing, and hiring prospective candidates.

Conducting new employee orientations.

Resolving grievances and disputes.

Maintaining positive employee relations and continually working to improve employee satisfaction.

Training and Development:

Assessing current training needs.

Developing and implementing training programs.

Providing ongoing staff development.

Conducting various training classes and informational meetings.

Customer Service:

Building rapport with staff, physicians, nurses, vendors and clients.

Assessing customer/client needs and requirements.

Communicating with patients through physicians and nurses.

Setting goals to resolve complaints and problems.

Developing procedures to ensure customer/client satisfaction.

Public Relations:

Planning and organizing continuing education seminars.

Coordinating with area organizations and representatives.

Communicating to a wide range of local and regional audiences.

Writing articles and creating promotional flyers and brochures.

Community Relations:

Representing the organization in the community.

Preparing presentation materials for community audiences.

Making public speaking presentations.

Marketing:

Coordinating promotional activities for the organization.

Attending job fairs, trade shows and seminars.

EDUCATION/CERTIFICATION

University of Phoenix, Fountain Valley, California

Master of Arts in Business Administration (MBA)

Framingham State College, Framingham, Massachusetts

Bachelor of Science in Medical Technology

Major: Medical Technology Minor: Chemistry

Certification:

Registered Medical Technologist

LICENSES/AFFILIATIONS

Current: State of California Department of Health Services Clinical Laboratory Scientist License.

Current: American Society of Clinical Pathologists National Medical Technology License.

Current Member: Clinical Laboratory Management Association

Current Member: California Association for Medical Laboratory Technology

ACCOMPLISHMENTS/CAPABILITIES

25+ years in the medical laboratory field.

7+ years in supervision and management.

Master’s degree in Business Administration.

Six Sigma training/experience.

Targeted experience as a Clinical Laboratory Quality Assurance Manager.

Special training in Compliance, HIPAA, Laboratory Internal Auditing, Document Control.

Program manager for State approved CE seminars for Medical Technology license renewal.

Chief Tech in charge of ensuring laboratory compliance with all CLIA’88, CAP, JCAHO, OSHA regulations.

Chief Tech in charge of laboratory accreditation by both the State and hospital accrediting agencies.

Program manager in charge of Medical Technology Student Interns, from the University of Central Florida.

Chief Tech in charge of hospital satellite laboratory personnel including point of care. testing, training, competency, inspections and inventory.

Strong project management skills.

Highly organized and dedicated, with a positive attitude and a solid work ethic.

A quick study, readily adaptable to new responsibilities.

Able to handle multiple assignments and consistently achieve goals in a fast paced environment.

Very strong written and verbal communication skills.

Tactful team player with solid interpersonal communication skills and strong customer focus.

Always professional in appearance and presentation.

HEALTHCARE EXPERIENCE

1/2008 – 10/2008

Chapman Medical Center, Orange, California

Director of Laboratory Services

Responsible for the direction of the daily operations of Lab services. Manage the administration of the Lab and direct the activities of all departmental personnel. Establish and enforce policies and procedures in all areas of the department. Prepare budgets, approve purchases, monitor staff performance and ensure that department objectives are being achieved. Establish policy and procedure standards for department in conjunction with CAP, JCAHO, DHS, OSHA and other regulatory agencies.

6/2006 – 11/2007

Oncotech, Inc. Tustin, California

Clinical Quality Assurance Manager

Manage the development and approval of standard operating procedures and perform periodic audits of clinical laboratory operations to ensure compliance with SOP’s and all CLIA, CAP, OSHA, New York and California State regulations; Manage all aspects of inspections by clinical laboratory regulatory agencies; Manage proficiency testing performance results and troubleshooting; Chairperson of the Quality Assurance Committee; Monitor and troubleshoot clinical laboratory performance using established tools such as daily quality control, quality indicators, and focused probe analyses; Review and sign off of CLS training and competency; Keeping current on regulatory issues and ensuring that staff is informed/trained with regards to any changes or newly implemented policies; Manage the development and improvement of all quality assurance programs within the clinical laboratory.

4/2005 – 6/2006

Saint Joseph Hospital Orange, California

Division Supervisor

Manage all aspects of the daily operations of the Hematology Laboratory, (including routine and special coagulation, routine and special hematology, flow cytometry, and urinalysis), of a 500 bed hospital, develop and implement laboratory procedures, prepare schedule for 30 Medical Technologists and Lab Assistants, covering 3 shifts, recruit, interview, hire staff, conduct new employee orientations, devise and implement training programs, provide ongoing staff development, evaluate staff performance, inventory control, budget preparation, negotiate with vendors, assess physician/client needs, and resolve issues in an effort to ensure total customer satisfaction.

1/2003 – 4/2005

Quest Diagnostics San Juan Capistrano, California

Customer Operations Technical Specialist and Childcare Specialist

Childcare Specialist: Created process, and wrote a formalized SOP for the up-front evaluation of pediatric specimens needing special attention; as the Childcare Specialist, I am responsible for working collaboratively with the laboratory to resolve pediatric specimen issues; I am also responsible for conducting consultations with laboratory managers, supervisors, and medical and scientific directors, to obtain specific direction in addressing pediatric patient samples, in a manner that is both effective and efficient, focusing the attention on the specific needs of the young patient and their caregiver.

Specimen Quality Assurance Specialist: Specimen Quality Assurance Trainer; Internal Inspection Auditor; Competency and Training Review and Approval; Six Sigma Process Improvement Team Member; Quality Improvement Team Member; Medical Technology Internship Program Developer (wrote both the didactic outline and the bench rotation

schedule for prospective Chemistry interns); Diversity Council Team Member; Women’s Information Network Team Member.

8/1999 – 12/2002

Quest Diagnostics San Juan Capistrano, California

Clinical Laboratory Scientist: Immunology/Immunochemistry

Perform laboratory procedures in Infectious Diseases Serology and Special Coagulation sections; prepare and maintain quality control materials, and quality control documentation of reagents and controls; troubleshoot problems, both technical and those related to patient healthcare delivery; develop effective rapport with other healthcare staff, physicians and clients.

6/1998 – 8/1999

Methodist Hospital Sacramento California

Medical Technologist

Perform all procedures in a multi-discipline hospital laboratory.

4/1993 – 4/1997

Leesburg Regional Medical Center Leesburg, Florida

Senior Medical Technologist

Perform all laboratory testing on the evening shift in Hematology and Coagulation, serve as a technical and informational resource for other technical staff, phlebotomists, clerical personnel, nurses and physicians; troubleshoot problems, both technical and those related to patient healthcare delivery, and resolve issues related to laboratory operations.

4/1993 – 4/1996

Citrus Memorial Hospital Inverness, Florida

Chief Technologist Clinical Laboratory

Supervise all aspects of day-to-day operations of a multi-discipline laboratory, interview and hire staff, train and supervise 30 employees, schedule, counsel, and evaluate staff, ensure compliance of main facility and all satellite labs with CAP, JCAHO, and OSHA regulations and requirements, educational coordinator for Medical Technology student interns at the University of Central Florida, educational coordinator in charge of staff development and continuing education for laboratory personnel, plan and organize professional seminars, create promotional flyers, write informative technical articles, represent organization in the community and prepare promotional materials for community audiences, make public speaking presentations, promote total customer satisfaction, and establish public relations interface between the laboratory, nurses, and other customers/clients in local and regional communities.

12/1990 – 2/1993

McLean Hospital Belmont, Massachusetts

Laboratory Supervisor

Supervise all aspects of daily operations of a multi-discipline hospital laboratory, develop and implement laboratory procedures, create productive work schedule for 20 employees, recruit, interview, hire staff, conduct new employee orientations, develop and implement training programs, provide ongoing staff development, evaluate staff performance, inventory control, negotiate with vendors, assess physician/client needs, resolve complaints in an effort to ensure total customer satisfaction.

11/1988 – 12/1990

Dana Farber Cancer Institute Boston, Massachusetts

Laboratory Supervisor Evening Operations

Supervise all aspects of evening operations of a multi-discipline cancer hospital

11/1980 – 11/1988

Lahey Clinic Hospital Burlington, Massachusetts

Senior Medical Technologist STAT Laboratory

Immediate performance and accurate reporting of test results for all critical care areas of the hospital, laboratory safety officer, train new employees and

Medical Technology student interns, manage all instrument maintenance schedules and troubleshooting logs, manage inventory of reagents, supplies,and vendor contracts, using a computerized inventory system.

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