Customer Service Engineer
Resume:
Juliet Davis
Durham, NC 27704
wr6yoh@r.postjobfree.com
OBJECTIVE
To obtain an administrative position that will utilize my computer skills as well as hands on training to guide me to a job in forensics. I work well with others as well as alone. I am an easy going person and will get the job done.
EDUCATION
Office Team: on-line training skills
Training in Accounting 102 and Human Resources, gaining strength in different administrative software, to help guide me to knowledge and able to train for different skills. I love to learn new skills.
Bachelor of Science in Criminal Justice
South University 11/2009 - Present
Savannah, GA
Associate of Arts in Business Administration/Criminal Justices
2/2006
American Intercontinental University Hoffman Estates, IL
Microsoft Office Certificate 6/2001
Easy Web Incorporated Durham, NC
• Advance Computer, Customer Service, and Business Culture Training in Microsoft Office Word, PowerPoint, Excel, Access and Outlook.
EMPLOYMENT HISTORY
Security Receptionist Officer 3/2012
Imperial Guard and Detective Services Morrisville, NC
The responsibilities of the reception officer are straightforward. However each function requires time and diligence to master and perform effectively. The receptionist must be able to multi-task and maintain order and control of the incoming traffic of employees, customers, and visitors. Additionally, the main function of the reception officer is access control, which is to regulate the movement of people and materials through the lobby
• Maintain a clean lobby and water plants
• Prepare Welcome Board
• Turn on the flat screen TV monitor
• Prepare badges for visitors and guests
• Issue out temporary badges to employees
• Distribute mail
• Sign for packages
• Answer phone calls transferring when necessary
• Answer questions
• Open up conference rooms when necessary
• Escort visitors
• Log in/out Visitors
• Distribute Checks
• Maintain databases housing security information
• Distribute batteries, heel straps, and smocks
• Train new officers
• Prevent tailgating by employees
• Check return boxes for badges
• Monitor East Parking Lots
• Keep traffic from going in wrong direction
Warehouse 11/2009
Macy’s Durham, NC
• Pull plastic off and stack up brand new clothes shipped to Macy’s warehouse.
• Sensor specific clothes for security.
• Able to lift up to 75lbs.
Tax Administrator 1/2009 – 2/2009
Community Reinvestment Associate Durham, NC
• Started out in class training for certification.
• Got certified, did some extra training and answering the phones scheduling appointments.
• Greeted customers and prepared taxes.
• Set up clients for other preparers.
Customer Service Associate 12/2008 – 01/2009
Embark (Pitney Bowes) Wake Forest, NC
• Answer the telephones, take messages and transfer calls. Let in the deliveries from Fed Ex, UPS and Staples to drop off mail and pick up mail. Accept mail from other employees in the building mailing things out. Give employees supplies for mailing. Document all of the mail received and sent out.
Document Control Specialist 4/2007 - 11/2007
AW North Carolina Durham, NC
• Control all the documents coming from the engineers. Update and approve the engineer's documents. Add dates, pages numbers, path name, path files to the bottom of the pages. Make sure the documents are centered and fitted to the page correctly. Get in touch with the engineer's if there is a problem or concern about their documents. Archive documents in folders. Index and scan documents
• Put employees audit information in the computer using Access. Add the completed weekly audits into an access file to be viewed by the auditors or managers.
• Send out e-mails to everyone informing them of all the completed information that I have finished.
• File all the completed documents that where entered into the computer
• Update the engineer's working drawings by making changes and putting updated stamps to verify updates and approvals and put them in the correct books
• Update TPC s and put them in the computer and e-mail all of the completed information on that.
Cashier and Stocker 12/2006 - 1/2007
Rugged Wearhouse Durham, NC
• Greet customers as they walk into the store. Offer push carts
• Ran the cash register and put out stock
• Suggested other items with their sell of purchase. Asked them did the find everything that they were looking for
Imaging and Customer Service Representative 6/2005 - 10/2005
Accent Imaging Durham, NC
• Dispatched drivers to pick up and deliver blueprints
• Processed customer orders which included copying, scanning, and printing blueprints or pictures
• Provided customer service by answering questions and providing delivery time to customers regarding blueprints
• Maintained inventory on paper and notebook spirals
Data Entry 10/2004 - 12/2004
Active Data Services Incorporated: Durham, NC
• Prepared, scanned, indexed, and post processed medical files, deaths and accident files, jobs citations, mail and business receipts
• Entered data into the computer
Assembly, Painter, Inspector, and Inventory Control 3/2003 - 8/2003
Carolina Archery Products: Hillsborough, NC
• Assembled and painted bow and arrow parts
• Inspected the parts for quality to ensure that they were ready for shipment to customers
Paint Inspector and Assistant Supervisor 8/1999 - 2/2001
Hi-Tech Fabrication Raleigh, NC
• Masked taped and sanded metal and aluminum parts
• Took powder coated parts out of the walk in oven to cool off
• Took powder coated parts off this big push cart, off hooks
• Touched up spray paint parts, put on a pallet with plastic to be shipped
• Packaged boxed and counted parts to be shipped
• Kept count on all parts going and coming into my department
• Moved parts around to different location with a pallet jack
• Read blueprints for different parts and used calibers to measure the correct measuring of different parts.
• Assisted 10 other employees
Medical Assembly 10/1998 - 8/1999
Apogee Medical Inc. Raleigh, NC
• Started out picking slugs out of different size urine catheters, different size bag with different amount on them
• Inspect my bags as well as other co-worker's bags
• Moved up to tipping, melting pointed ends on the urine catheters with a tipping machine
Cashier 7/1997 - 7/1998 4/2004 - 8/2004
Arby’s Roast Beef Restaurant Durham, NC
• Provided quality customer service by answering questions, taking orders, ensuring that orders are correct, and resolved issues or complaints
• Processed customer orders and sales transactions
• Maintained inventory by determining the stock that was used on the shift and replenishing as necessary
• Trained new employees to run drive-thru as well as the cash register
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