Project Management
Resume:
Mihir Kishor Shah
***** ********* ** *** ***, Charlotte, NC 28226
*****.****.*@*****.***
EDUCATION
Master of Science in Computer Science, New York University (NYU), NY, NY Institute: Courant Institute of Mathematical Sciences, GPA: 3.47, Graduation: September 2009
Bachelor of Engineering in Computer Engineering, University of Mumbai, Mumbai
Institute: St. Francis Institute of Technology, GPA: 3.8, Graduation: June 2006
WORK EXPERIENCE
Cognizant US, Charlotte, NC
Advanced Solutions Group, Business Intelligence Lead October 2011 - Present
• Exposed to extreme levels of strategic planning, tactical execution and creative solutions under resource constraints.
• Proficient in project and technical delivery management, analytics and executive communication.
• Exposed to balancing multiple roles within the job as becoming a subject matter expert on specific technologies, technical lead and business inteligence.
• Working with the intranet group at Ally bank, Deloitte to improve the search capabilities to improve the clink through rates and better search experience
• Business Intelligence skillset to analyse the business data, execute data analytics on different prespective to perform risk assessment for the management team. Exposed to extreme levels of performing risk assesments on many different business requirement and consulting the same with clients to help them minimizing the risks involved.
• Enhancing of the search capabilities of Ally.com to incorporate business rules for better search experience.
• Excellent architectural skill set consulting many clients for integrating a technologies into enterprise architecture.
• Proficient in Enterprise search technologies available like IDOL, Microsoft FAST, Endeca.
• Heavily exposed to many content management systems such as Tridion, Interwoven etc.
• Execute the business intelligent skills to map the business vision and develop many processes and procedures for better governance, and successful implementation of the project.
• Consulting Ally financial, providing them inputs on current architecture and recommendations on how to make the search capability scalable, incorporating features like failover, load balancing and disaster recovery so that the end users are not impacted in any manner.
• Excellent subject matter expert using the IDOL connectors like HTTPFetch, FileSystem fetch, FTP Fetch, Oracle fetch and customized fetches to aggregate data from the content management system into IDOL server.
• Excellent knowledge of Autonomy IDOL server implementation and integration into the the Enterprise network and many business application such as business console, Administrator dashboard for proper deployment purposes.
• Proficient in web development using Java, excellent knowledge in aggregating different search pieces and presenting it to the clients browser.
• Integrating, implementing Autonomy IDOL server, which is used as a backend database, and making it available to the storefront application, which is basically the front-end web pages.
• Taking a lead on standardizing of various zones within Ally financial and introducing a concept of pipeline deployment of various phases, development projects running within the organization.
• Implementing the concept of business rules within IDOL server for the user to have a very friendly search experience and providing the users only those results, which they expect to see.
• Customizing the XML content that needs to be indexed by the IDOL server to have a backwards compatibility mode.
• Consulting the clients on certain IDOL configurations to help make the fetching of data by the frontend extremely fast and provide the users with record breaking search experience.
• Segregating the authenticated data that is very confidential and can only be given to authorize financial representatives and integrating this functionality to the search module.
• Consult the client on how to use IDOL on a very time sensitive SEC filings and index that data in real time every minute to have a record breaking news feed within Ally.com
• Incorporating business rules and developing modules that will eliminate to replicate the business rules across various zones and business will just make one rule across various zones (production, model and development)
Deloitte, Hermitage, TN
Deloitte Financial Advisory Services LLP, FAS Sr. Associate (Level 4) October 2009 – October 2011
• Exposed to extreme levels of trouble shooting experience and exposed to managing many different sub teams that are part of E-Discovery Management process and help the management to solve the technical issues they face in daily basis.
• Develop standard Metrics process and developed an application to capture this metrics periodically, which will incorporate the capacity and future predictions on the time lines for client projects. This system is real time and is used to calculate the timelines for the client deliverables.
• Exposed to various data analytics projects that require very high level of troubleshooting experience towards real client data issues and consulting client’s and project managers for the same.
• Gained and specialized knowledge in Computer Forensics, Electronic Discovery world and various tools such as FTK Imager, Aungate, IDOL Server, Discovery Cracker, Concordance, Relativity, Introspect, E-capture, Clearwell and many tools.
• Developed powerful Business Intelligent and Analysis skills required to map business vision and develop business processes and work flows to meet client deliverables on a timely manner.
• Helped the team developing an application to help tracking of various components in the real time system and help the teams to give them a direction where to look for issues when there is an issue environment wide.
• Prepare process and troubleshooting workflows for engineering team on the tools which are used in E-Discovery.
• Owner of Workflows (Run book), Standard templates as different technologies are changed periodically.
• Exposed to Data Analytics process for remediation projects, working with the client to prepare complex reports, data validation of the metadata in the hosting platform.
• I have been given a chance to lead a productions team and help identify the process brakes, failure and developing standards in the process of redactions procedure, developing workflows for the development team to help automate the Quality Assurance piece of the production workflows.
• I have been regularly given a chance to work with the DBA’s to identify the potential database memory leaks that generates from the hosting platform and work with the DBA to help cluster the SQL server database for large cases over 10 million documents.
• Participate in the implementation process and end to end testing of new technologies like Introspect 6, Aungate, Clearwell and ECapture. Play a key Role in throughput testing of Introspect 6, Aungate and Clearwell application.
• Taking Lead on major issues that directly affects the clients and fixes issues and consults other teams to have them make process documentation.
• Owner and lead of implementing design phase, end to end testing and architecture of a remote collection tool called Autonomy ALH. This tool is being used by the computer forensics to remotely collect the data for the matters that belong to Office of General Counsel.
• Developed critical thinking skills to resolve technical challenges, propose many ideas, documented and presented to client to help them either in technical side on remediation efforts, or search terms and helping them to achieve the expected results in a timely manner.
• Worked with the Risk Management team to help identify the risk associated with the deliverable, and help the management get an insight into the risks associated with the particular workflow that is been practiced and how can we overcome the deviations practiced on the client requests
• Participated in the center re-building efforts and help manage sub teams to get the normal workflow going.
• Exposed to negotiating with the clients on several requests for production specifications, specifically redactions specifications and help clients sign the document to produce/not produce the metadata for the redacted documents.
• Developing complex IDOL Queries and getting the data out of IDOL.
• Developing small tools on the top of IDOL database, developing and documenting IDOL knowledge base for troubleshooting.
• Good experience in troubleshooting IDOL server, and strong knowledge of components that build an IDOL server like DAH, DIH, DISH, AgentStore, Community, Category and View.
• Excellent troubleshooting skills to identify the issues faced in different components in IDOL Server, Content server and help developing an application to identify the health and the capacity of the content server.
• Strong ability to understand the issues and quickly have an ability to overcome the problems faced in real time analysis.
• Experience in Installing IDOl Server, Maintainince of database in aspect of backups and restore.
Huron Consulting Group, NY, NY October 2008 – October 2009
Electronic Discovery, Legal Operational Consulting
• Electronic Discovery Management process for Client Google. Technologies used: Sql Server, Epiq Documatrix and FIOS Prevail platform.
• Exposed to Client facing opportunity and worked for a highly confidential project. Project name: “Viacom International, Inc. et al v. Google-YouTube, Inc. et al”. This project required strict deadlines.
• Responsible for day-to-day operations related to meet the expectations of client and manage different vendors involved.
• Managing many different sub-teams that have different roles in the litigation process, specially working with Top 10 NYC Law Firm Mayer Brown who are the direct law firms representing Google.
• Responsible for the development and execution of quality control protocols to prevent inadvertent production of privileged documents.
• Developed strategies in the Sql Server database to run complex privilege searches on the entire database so that documents that are only relevant to the case gets reviewed by attorney and passed along to the next level.
• Assisted with the development of a Migration Assessment Plan to major Search Engine Company for migration of the review database.
• Analyzed the structure of databases of two vendors and developed field level mapping between databases. Perform quality control checks on sample migration.
• Responsible for the day-to-day operations with team and actively involved in negotiations with vendors involved in the case to get correct requirements documentation.
• Pro-actively raised many questions and concerns on migration of data into other vendors database and how would it impact the overall quality of database on loading any new data while simultaneously migrating the data from other vendors database.
• Opportunity for client facing to discuss the migration plan with client and how will Huron manage the whole migration.
Walt Disney Company, Disney ABC Media Networks, NY, NY June 2007 - August 2007
Intern Broadcast Operations and Engineering/IT Group (BO&E/IT)
• Worked for a High Profile project named “Capturing and Monitoring Harris Air Client” in Real Time and On-Air.
• Created and deployed SVGA and monitoring system.
• Exposed to Business Work Flow, Technical details of the Automated System, broadcast video file storage and playback system, supporting IP Networks.
• Monitoring Application developed using Visual Studio.NET (VB.NET).
New York University, NY August 2006 - July 2008
• Developed a website for organizing more than 2000 NYU branding graphics into one website.
• Database maintained for New York University to access the branding securely through security protocols.
• Website currently used by New York University Palladium, and Coles Sports Center.
• Sample of the project can be found at: www.gonyuathletics.com. Technologies used Php, MySql.
• Developed protocols in Excel, VB format for organizing the clients that advertise through Wagner School for public services.
• Developed protocols that generate reports in Excel from the values in the database on a daily closing basis.
• Generated report that automatically predicts potential customers where certain threshold and complex search rules are applied.
• Automated the process for an ongoing Steinhardt Schooldepartment website for different to post Internships, and Full time positions. Sample of project link: http://steinhardt.nyu.edu/dcc/internships/
• Developed protocols used by New York University ticketing system to reserve projectors, media instruments online.
• Developed interface that punches in time through New York University ID card used for billing purposes.
• Automated the process of searching the details of all Math Department for all the Universities of United States.
• Various algorithms used by the Math Department to improve searching techniques based on the behavior of users. Project developed using technologies like Php and MySql as backend server.
TECHNICAL SKILLS
• Languages: C, C++, JAVA, Visual Basics, Visual Studio
• Database: MS Sql Server, MySql, Oracle, MS Access and Microsoft Excel
• Systems: Windows 95/98/2000/NT/XP, Linux, MAC OS, Solaris, Unix
• Web Based: HTML-CSS, CGI/Perl, ASP, JSP, JavaScript, VBScript, PHP
• Electronic Discovery platforms: Epiq Documatrix, Fios Prevail, Concordance, Citrix, Autonomy, Introspect 6, Relativity, IPRO, E-Capture, Clearwell.
• Content management systems: Intervowen, Tridion, Sharepoint, Oracle weblogic.
• Enterprise Search Technologies: IDOL, Microsoft FAST, Endeca.
• Certifications: Autonomy IDOL Certified Admin, Relativity Certified Admin, Clearwell Certified Administrator.
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