Healthcare consulting / Business Process Analyst / Training
Resume:
Robin Frisina
Carson City, NV 89701
CAREER HIGHLIGHTS
• Collaborated with executive management, process owners and participants to develop and implement business process management standards and guidelines.
• Assessed and evaluated existing process models for improvement opportunities.
• Implemented improvement initiatives utilizing six sigma process methodology.
• Defined business process requirements through structured interviews with process stakeholders.
• Developed new organizational reporting structure within the new business office.
• Created work flows for all positions and reengineered job profiles for new centralized business office.
• Documented project cycle and milestones.
• Conducted project progress meetings with stakeholders, staff and corporate administration.
• Measured the effectiveness of process after implementation.
• Defined business process requirements through structured interviews with process stakeholders.
• Modeled business processes (BPM) from high level value chain down to the process activity.
• Modeled and documented current and future business processes.
• Created process re-engineering proposals.
Tools Include
• BPMN, SDLC, SWOT, McKesson, WebEx, Org Chart, Flowchart, Visio, MS Project, SharePoint
PROFESSIONAL EXPERIENCE
ESI Healthcare Business Solutions, LLC (2008-2010)
Senior Process Analyst
• Developed a Centralized Business Office model.
• Worked with executive management, process owners and participants to develop and implement business process management standards and guidelines.
• Assessed and evaluated existing process models for improvement opportunities.
• Defined business process requirements through structured interviews with process stakeholders.
• Collaborated with Stakeholders to define business processes.
• Developed new organizational reporting structure within the new business office.
• Created work flows for all positions and reengineered job profiles for new centralized business office staff.
• Conducted staff training and collaborative work environment training.
• Documented project cycle and milestones.
• Conducted project progress meetings with stakeholders, staff and corporate administration.
• Measured the effectiveness of process after implementation.
• Defined business process requirements through structured interviews with process stakeholders.
• Modeled and documented business processes from the high level value chain down to the process activity.
• Modeled current and future business processes.
• Created process re-engineering proposals.
• Developed a new practice management model for the community clinic system, which included a new billing model and the creation of a charge master.
• Evaluated and modeled projects using BPMN.
• Conducted staff training for all processes. Documented project cycle and milestones.
• Facilitated project progress meetings with stakeholders, staff and corporate administration.
• Evaluated the efficiencies of each implemented process, analyzed statistical data – modified processes to ensure efficiency and cost effectiveness.
Perot Systems (2006-2008)
Business System Analyst - McKesson Solution Center
• Managed Client Relationship development and maintenance.
• Documented client’s current state information prior to full engagement deployment.
• Identified potential roadblocks through use of effective planning tools.
• Managed Client Site management of implementation of new processes and products – facilitated status meetings, documentation of process and project milestones, communicated proactively to prevent and/or eliminate barriers.
• Conducted business model testing through “worst case scenario” and standard business model scoring methodologies.
• Implemented operational reporting dashboards for monitoring performance of multiple hospital business offices and systems.
• Performed claim submission audits / staff quality assurance audits.
• Served as Revenue Cycle liaison to client’s Global Quality Assurance committee and client’s executives and board of directors.
• Environment: Outlook, MS Office applications / Word, Excel, PowerPoint, Visio, Project, SharePoint, GoToMeeting Online conferencing, McKesson Revenue Cycle Applications, STAR Patient Accounting, STAR Patient Registration, EC2000 Claims Administrator, Horizon Patient Folder, Horizon Business Folder, Pathways Healthcare Scheduling, Horizon Surgical Manager, Pathways Compliance Advisor.
Carson - Tahoe Regional Healthcare (1994-2006)
Lead Process Analyst Patient Financial Services/Transcription Services
• Member of a cross organizational joint operating committee for a large local HMO/PPO health plan – focusing on local IPA contract issues and utilization.
• Served as global Organizational Development Facilitator – Projects Included: Business Modeling and project facilitation for Open Heart Surgery Program; Business Modeling, workforce re-allocation / reporting structure and project facilitation for Centralized Business Office.
• Implemented and upgraded all Business IT Solutions and testing resource for clinical applications for the Organization.
• Negotiated third party payer contracts. Third party payer contract modeling – Decision Support.
• Coordinated BPO transcription support.
• Environment: Outlook, MS Office applications / Word, Excel, Power Point, Visio, Project, SharePoint, McKesson Revenue Cycle Applications, STAR Patient Accounting, STAR Patient Registration, EC2000 Claims Administrator, Horizon Patient Folder, Horizon Business Folder, Pathways Healthcare Scheduling, Horizon Surgical Manager, Pathways Compliance Advisor, Pathways Contract Management, Nuance eScription – Speech Assisted Transcription.
EDUCATION
• Courses,College of the Sequoias, CA.
• Achieve Global Certified Facilitator/Trainer
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