Manager Software

James Lewis

*** * **** **

Philadelphia, PA *****

E-mail: ************@*****.*** Cell: 267-***-****

JOB PROFILE

Seeking a job where I can utilize my skills and continue to learn. I enjoy all aspects of working with computers, and helping people use them to be more productive. I am a team player and I am anxious to learn new things. I take ownership of issues and work well with users to resolve their issues.

TECHNICAL EXPERIENCE

Software:

● Office 2003 to Office 2010

● Windows: 98, 2000, XP, Vista, Windows 7

● Remote Support Tools: PC Anywhere, Remote Desktop, Remote Assistance, Smart Remote, Dameware, Symantec Ghost, Lotus Notes, SCCM, A.D.

● Help Desk Tools: Remedy – SRM and ITSM

● Network: Wireless, Ethernet, VPN

● Linux: Ubuntu

● TCP/IP, DNS, WINS, DHCP

● Active Directory, DRA

● Security Tools: McAfee, Microsoft Forefront, AVG,

● Free Tools: Spybot Search & Destroy, Malwarebytes’ Anti-Malware Hardware:

● Desktops and laptops: HP, Dell, IBM / Lenovo, custom made

● Printers: HP, Dell, Epson, Xerox, Lexmark, Sharp, Ricoh

● Network: Cisco and Linksys routers, switches

● Print/File Server Support

WORK EXPERIENCE

IBM Global Services at Johnson & Johnson Fort Washington, PA 12/2003 to Present

Hired as a contractor on the J&J Desktop Support team responsible for managing team, computer installations and desk side support (Level 1 and 2).

● Participate in daily status meetings with the J&J IT team.

● Participate in weekly move meetings with the J&J IT, Facilities and Verizon phone support.

● Create statistical reports weekly for the help-desk and desktop management

● Built the process for training new technicians, and lead the training for all new technicians for PA East.

● Fill in for the site manager when they are out.

● Perform help desk functions, including: Move computers; Install peripherals and software; Uninstall software; Grant local admin rights; Scan outside computers for security updates and virus scan software; and Retrieve laptops, desktops and peripherals.

● Replace hardware components in desktops and laptops, including: Laptop memory, wireless cards, keyboards, touch pads, batteries, CD drives and hard drives; and Desktop memory, motherboards, hard drives, CD drives, video cards and power supplies.

● Install new computers, including: Image machines with XP and Vista; Install software from an application server; and Run security patches and software updates.

● Manage warranty repair, and submit tickets for broken hardware to IBM for replacement or repair.

● Create batch files to install software, and create documentation on processes and installation/setup instructions.

● Perform basic trouble shooting for hardware and software issues for multiple J&J sites.

● Created a troubleshooting guide for level 1 and level 2.

James Lewis Page Two

TEK Systems - Drexel University College of Medicine All PA Site Philadelphia, PA

10/2003 – 12/2003

● Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.

● Help Desk / End-user support for hardware, software and Windows operating systems.

● Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.

● Maintained inventory of IT assets.

● Recommended, evaluated and purchased IT assets.

TEK Systems – Sears Citi Group Philadelphia, Pa

Store Manager 2000 - 2003

● Provided support for over 600 users

● Running Phone lines and network lines throughout the building. (Neshaminy Interplex)

● Supported printers and fax machines

● Re-imaging machines using Norton Ghost

● Installed software remotely using SMS

EDUCATION

World Bible School Online Classes

Expected Degree 2011

PTS Learning Systems King Of Prussia, PA

2000 - Certified – Administering Microsoft NT Core Technologies

PERSONAL INTERESTS

● Coach and assist people with their computer questions and problems

● I run a recording studio where I use the latest technology to create and record new music.

● GMWA - Perform/Teach at music conferences around the US.

● Enjoy domestic and international travel

Contact this candidate