Front Desk Manager

Objective

To obtain a management position with promotion opportunities in the hotel industry

Education

B.S., Hotel, Restaurant and Tourism Administration December 2009

University of New Orleans, New Orleans, Louisiana

Concentration: Hotel/Lodging Management

Career Experience

Supervisor Concierge/Supervisor Front Desk 12/2010 - Present

Loews Hotel, New Orleans, LA

• Oversee operations/employees of the Concierge Desk and Front Desk.

• Perform all duties of concierge and front desk.

• Order newspapers for hotel departments and guests daily.

• Reconcile parking tallies daily.

• Assign rooms for guest with preferences arriving the next day.

• Assist with scheduling of all guest services employees.

• Spot checking of employees. Discipline employees as needed.

• Attend Weekly Resume Meetings with other hotel department heads.

• Relieve regular night auditor as needed.

• Work in conjunction with all managers and assistant managers.

• Maintain a cash drawer.

Front Desk Supervisor/Night Auditor, Loews Hotel, New Orleans, LA 4/2010 – 12/2010

• Night Manager On Duty for entire hotel

• Check in/Check out guests, perform duties of Star Service

• Resolve guest issues.

• Compile/distribute reports from previous day for department heads.

• Prepare daily in-house status reports for the following day.

• Close out all front desk transactions from the previous day.

Concierge, Loews Hotel, New Orleans, LA 2/2008 – 4/2010

• Arrange dinner reservations for guests.

• Book tours for guests as requested.

• Handle special requests for in house guests.

• Assist shipping of packages for guests.

• Give directions and provide maps to assist guests.

• Reserve transportation for guests upon requests.

Regency Club Concierge, Hyatt Regency Hotel, Dallas, TX 2/2006 – 7/2007

• Coordinated various reservations/activities for Club Members.

• Resolved any VIP issues regarding the hotel.

• Assisted Guest Services Desk at high volume times.

• Bartender for Food and Beverage Department, as needed.

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Awards/Achievements

• Hyatt “Gold Key” for exemplary service, November 2006.

• Hyatt “Gold Key” for exemplary service, February 2007.

• Dean’s List, University of New Orleans, Fall 2007, Spring 2009, Fall 2009.

• Nominated for Loews New Orleans Hotel Employee of the Month (x3).

Activities/Organizations

• Attend supervisory seminars.

• Ambassador for Loews Hotels Summer of Loews Promotion 2011 at local property.

• Volunteer to man the Loews New Orleans food booth at the Lakeview Market events.

• Former Member of New Orleans Concierge Association.

Systems Knowledge

• Opera

• Microsoft Word

• PMS

• Lotus Notes

• Microsoft Excel

References

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