Call Center Supervisor

MATTHEW A. FIORENTINO

**** *** ****** * Brooklyn, New York 11209 * 917-***-**** * ****.*.**********@*****.***

EXPERIENCE

**** – Present

AMERICAN STOCK TRANSFER & TRUST CO., LLC

Brooklyn, NY

Call Center Team Leader

· Supervise the activities of 55 customer service representatives, including scheduling, training, monitoring, ensuring compliance with policies and proceedures, securities sales, verification of client sensitive and confidential information, resolution of escalated issues.

2004 – 2006

D’AGOSTINO & ASSOCIATES, Staten Island, NY

Claims Adjuster

· Provided claims resolutions and back office support.

2003 – 2004

LIGGETT VECTOR BRANDS, INC., Mt. Laurel, NJ

Regional Sales Representative

· Monitored product placement and maintained customer accounts for retail tobacco distribution.

· Increased annual sales volume by ten percent.

2002 – 2003

VOLPE REALTY, Staten Island, NY

Real Estate Sales Representative

· Marketed apartments, condominiums, co-ops, refinancing and mortgage products to residential and commercial clients.

1997 – 2001

CIBC WORLD MARKETS, New York, NY

Liaison/OTC Trading Desk/Series 7

· Investigated and resolved trade problems, QTs, DKs, volume analysis, research, etc.

1996 – 1997

SIPC SECURITIES, New York, NY

Broker Trainee

EDUCATION/

TRAINING

OPMI SPARKFX, New York, NY

Foreign Exchange trading, career training business

TCI INSTITUTE, New York, NY

Business Training

CONCORDE HIGH SCHOOL, Staten Island, NY

General Academic Diploma

SKILLS

· Extensive computer Skills (MS Office, Brut, ADP/BTS, ILX Systems, NASDAQ Levels I, II, III, Superdot (NYSE), Host Explorer for Windows NT, Supersoes/Select.

· Work and detail oriented

· Function well under time pressure

· Adapt easily to new methods and ideas

· Strong verbal and written communication skills

REFERENCES Available on request

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