Customer Service Manager

Willem Suckow

***** *. **** *** **** Ln, Queen Creek, AZ 85140 Cell Phone: 480-***-****)

Email: ******.******@*****.***

Summary

Wide-ranging experience of financial analysis, processing, and managing a team of individuals to meet goals and help struggling organizations become profitable. Natural ability to train employees to perform at their highest levels and investing in the future of the organization by understanding customer needs. Strong desire to improve company financial systems and implementing new and improved way to secure bigger profits.

Professional Experience

Education Management Corporation

Leading private operator of post-secondary educational institutions. Education Management Corporation is valued at $3.4 billion.

Finance Account Manager, Chandler, Arizona (October 2009 – Present)

Overlooked 200 accounts for Financial Needs (Ledger Cards, Subsidized/Unsubsidized Loans, FAFSA, Customer Service, Processing Documents,Financial Analysis Reports Management, Executive Presentation Reporting, Performance Reviews)

• Overlooked average of $1.2 million of assets and managed 6 employees

• Top finance specialist in financial services department

• Reorganized finance process to reduce processing time by 4 days

• Trained and mentored all new staff to ensure simplicity of finance process

• Budget Management, Timeline Management, Project Management

Enterprise Rent A Car

Industry leader in Rental Cars and Fleet Services with revenues of $9 Billion annually.

Branch Manager, Tempe, Arizona (July 2007 – October 2009)

Managed Daily Rental Operations, Staff, Employee Development, Revenue, Finances, Customer Service Quality Index, 120 Car Fleet (Maintenance, Safety, Loss Control), Payroll, Gross Costs Control, A/R, Collections, Performance Reviews

• Reorganized revenue driving system which increased branch growth by 14% while managing 4 employees

• Developed efficient sales plan to increase profits and achieved top salesman / high income branch of group.

• Implemented strategic marketing plan resulting in additional corporate and body shop accounts.

• Developed and implemented gross cost control plan resulting in 15% decrease of gross costs.

Water ‘N Ice

Retail water and ice store. Privately owned.

Manager, Mesa, Arizona (November 2006 – June 2007)

Managed Staff, Inventory, Accounting Systems, Account Relations, Distributor Relations, Payroll, Revenue

• Developed and implement most cost efficient and higher quality products for sales resulting in 25% revenue increase while managing 5 employees

• Rebuilt inventory structure and instated just in time inventory to improve product usage.

• Developed alternative suppliers improving quality and increasing profitability by 10%

Willem Suckow Page 2

Sherwin Williams

Industry leader in the manufacture, distribution, and sale of coatings and related products of professional, industrial, and retail customers with profits of $8 billion annually.

Intern, Mesa, Arizona (May 2006 – August 2006)

Management trainee program focusing on 4 parts of the company (Product knowledge, customer service, logistics, financial reports).

• Awarded outstanding intern award for attaining excellent level of performance in all 4 parts of the program

University of Phoenix

Private for – profit institution of higher learning. A university with the highest student body (225,000 full time students).

Enrollment Counselor, Phoenix, Arizona (May 2005 – August 2005)

Managed a pool of students to enroll at the university and attain a higher level of education.

• Enrolled 14 new students surpassing newly hired enrollment counselor expectations.

Ventura Pest Control

Local leader in pest control for residential and commercial markets.

Senior Technician, Ventura, California (January 2003 – May 2004)

Managed 50% of Insect / Gopher Accounts, Customer Service.

• Sold and added 23 new accounts creating $1500 per month revenue.

• 3 salary increases awarded for work efficiency and customer satisfaction report.

Professional Qualifications

Fluent languages: German, English, Indonesian

Familiar languages: Malaysian, Javanese, Jakarta Language, Sign for deaf & blind

Resided in the following countries for extended period of time: Germany (born and raised), Indonesia, Singapore, and Australia

Boy Scouts of America (Eagle Scout)

Church Volunteer (October 2000 – October 2002)

Indonesia Project – 14 month project, managed a group of 25 individuals, ensured proper living quarters, bank accounts, vehicles, travel itineraries, complaints, and weekly reports to the president.

Kwik Products Inc. (August 2006 – December 2006)

6 month project – Expanding Point of Sale for Kwik Products Inc.’ “Grass Samurai” using online advertising

$25,000 budget – researched / benchmarked common advertising channels and companies, met in person with company representatives to negotiate advertising contracts for Kwik Inc.

Education

Masters of Business Administration

Argosy University, Phoenix Arizona, December 2010, Suma Cum Laude 3.95 GPA

Bachelor of Science, Business Management

Arizona State University, Tempe Arizona, May 2007, Cum Laude 3.6 GPA

Associate in Science, Business Management

Mesa Community College, Mesa Arizona, August 2005, Magna Cum Laude 3.8 GPA

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