Customer Service Manager

MRS CHRISTINA EVANGELINE

H.NO. ***, Gunrock,

Trimulgherry, Secunderabad-35

Phone: 986-***-****

E-Mail: *************@*****.**

CAREER OBJECTIVE

To associate with an organization which progress dynamically and gives me a chance to update my knowledge, enhance my skills and to excel both as person and in career.

CURRENT ORGANISATION: SUCHITRA ACADEMY (JAN 2012 – till date) – Manager Admissions:

JOB PROFILE:

• Collection, Maintenance and Follow up of all Parental Database for admissions.

• Marketing with a view to gaining quality admissions

• Manage Public Relations for the School.

• Planning & implementation of promotional activities to represent the School to potential students and parents through on campus and off campus events.

• Managing all inquiries through telephone, emails, personal interactions

• Responsible for initial briefings and ‘walk – around’ for walk in parents and visitors.

• Follow up on all enquiries on a day to day basis

• Communicating admission policies and procedures to parents

• Communicating with parents of students already enrolled in the School on various matters and ensuring a satisfactory experience.

• Handling post admission queries & grievances (if any)

• Liaising with the Coordinator to handle parent enquiries with regard to Academic as well as non-Academic program and ensure a satisfactory resolution of the same

• Support in developing information packages for prospective parents.

• Content writing – Letters/ Proposals/ Press Releases etc.

• Pre – School visits and maintaining the Pre – school list, Organising tie ups with pre schools

PREVIOUS ORGANISATION: INDIAN INSTITUTE OF PLANNING AND MANAGEMENT(July 10-Nov 11)- Career Development Manager:

JOB PROFILE:

• Applications Processing and admissions filing

• Handling parental and prospective admission seekers queries

• Counselling the candidates

• Visiting various colleges to give presentations and introduction of IIPM to them.

• Providing placement assistance at the end of academic year.

• Coordinating with various companies, segregating and lining up the students for placements.

PREVIOUS ORGANISATION:CAPRICORN LOGISTICS PVT LTD(Sep 08-Mar 10)-Executive HR & Admn:

JOB PROFILE:

• Defining Manpower Requirements and sourcing for required profiles in vacancies

• Coordinating with the various consultants or other recruitment sources if any.

• Lining up for interviews

• Resume Management- Maintaining computerized & manual database of applications along with short listed candidates

• Taking preliminary rounds of interview

• Approvals from Head office//issuing offer letters

• Adhering to all joining formalities, verification and collection of employee documents

• Introduction and Induction

• Payroll Inputs – Employee Movements, Attendance and Leaves etc.

• Manage Personal Dockets and other activities in it.

• Resignations, Suspensions, Terminations and Relieving Letters//Full and Final Settlements

• Exit Interviews-Relieving letters, experience letters and settlement cheques

• Medical Claim Form and coordination

• Mediclaim-New Enrolments and Family Updations.

• Registration of Branch Office under Shops and Establishment, Labour Welfare Act, ESIC, Professional Tax etc.

• Liasioning with Govt Officials for filing monthly returns for all the above.

• Communicating to all employees regarding company policies, updates on S.O.Ps etc.

• Other Miscellaneous tasks pertaining to a HR Generalist.

JET AIRWAYS INDIA LTD, HYDERABAD(Aug 06-Sep 08)-Customer Service Assistance:

JOB PROFILE:

• Handling all the Business Class passengers pre departure

• Facilitating passengers with their travel plan and onward connections.

• Misconnected and delay flight handling

• Coordinating with Government and Non-Government protocols for VIP travels on flight

• Handling VIP and VVIP movement at the airport pre departure and post departure while communicating with other station staff

EDUCATION PROFILE

Completed MBA (HR), Wigan and Leigh College (U.K Affiliation), Hyderabad, 2004–06.

Bachelor of Commerce (specialization in Marketing), St. Francis Degree College for Women (affiliated to Osmania University), 2001 – 2004.

Higher Secondary, Intermediate Public Exam, combination of Maths, Economics and Commerce, St. Ann’s Junior College, Hyderabad, 1999 – 2001.

Board of Secondary Education, SSC, St. Andrew’s High School, Secunderabad, 1999.

SKILLS AND STRENGTHS

• Good Communication

• Adaptable

• Positive thinking

HOBBIES AND INTERESTS

Choir member in school and college.

Undergone a certificate course in candle making during graduation

Reading Books

PERSONAL PROFILE

Name : Christina Evangeline

Husband’s Name : Rakesh.G

Nationality : Indian

Religion : Christian

Date Of Birth : 01.03.1983

Languages : English, Hindi and Telugu

Passport : Shall be provided on request.

N.K.CHRISTINA

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