Customer Service Sales

Veronica Torres

*** *** ******

San Marino, CA **108

Home: 626-***-****

Cell 626-***-****

Email: **********@***.***

Qualifications:

• Excellent Customer Service Skills

• MS Applications

• Bi-Lingual (Spanish)

Experience:

11/05 to 08/10 Los Angeles Unified School District Los Angeles, CA

Office Technician(Substitute and Permanent)

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

• Compute, and record data and other information, such as student attendance reports

• Maintain and update filing, mailing, and database systems, either manually or using a computer

• Open, sort and route incoming mail

• Review files, records, and other documents to obtain information to respond to requests

• Answer telephones, direct calls and take messages

06/05 to 10/05 FedEx-Kinko’s Pasadena, CA

Customer Service Associate

• Provided excellent customer service

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

• Computed sales prices, totaled purchases and received and processed cash or credit payment

• Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations

07/04 to 09/04 US Federal Court Los Angeles, CA

Clerical Assistant

• Compiled and cataloged confiscated passports from federal inmates

05/00 to 08/03 Los Angeles Department of Water and Power Los Angeles, CA Administrative Intern

• Interpreted and plotted newly installed and adjusted water facilities on water service maps such as new water mains, fire hydrants, gate valves and water services

• Created and maintained logs

• Prepared customer requests for water pressure/flow reports for fire protection using custom database software and water service maps

Education:

09/99 to 05/04 Scripps College - Claremont, CA - Bachelor of Arts Degree

09/10-Present Pasadena City College, Pasadena, CA (pre-nursing Major)

References:

Jackie Eakins Abram Freidman Occupation Center213-***-****

Marc Shettleroe(El Sereno Middle School) 323-***-****

Julie Spacht (Los Angeles Dept. of Water & Power) 213-***-****

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