Customer Service High School

Kari Collins

**** ***** **** *** **********, CA *5828

T: 916-***-**** E: *******************@*****.***

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well independently and with people while I am attending college to earn a BA in Interior Design.

Experience

Customer Specialist - Best Buy November 2010 - May 2011

Assisting customers at the front lanes, customer service area, and on the phones. I performed basic transactions, credit card applications/payments, and returns. Kept track of recycled products, placing/retrieving online orders and products on reserve, and overall aided customers with any inquiry, question or concern they had.

At Home Technical Advisor - Apple May 2011 - Mar 2012

Apple provided me with an at home office setup in which I used the company’s software to receive incoming calls from customers that require any technical support. I helped walk customers through troubleshooting their computers to determine the root of and correct the issue or set up repairs and appointments, if needed. I also answered any basic how-to-use questions and guided many new customers through the Mac Operating System.

Education

Florin High School Graduate of 2010

California State University of Sacramento

August 2010 – Present

Major – Interior Design

Skills

-Experience in using both Apple and Windows operating systems, Microsoft Office software such as Word, Excel, PowerPoint, Adobe Photoshop, iWorks and iLife.

-General knowledge of basic HTML and products such as printers, scanners, fax machines and cash registers

-WPM: 80

-Excellent people skills and ability to demonstrate outstanding customer service in aspects such as listening, understanding, showing empathy, clarity and a genuine care for the customer

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