Customer Service Data Entry
Resume:
Donna Sita Gajavada
Altadena, CA 91001
*******@***.***
An experienced CSR/Technical Support Agent with superior customer service, heavy data entry and on-line experience, who works well under pressure with results, is seeking a new and exciting career that allows the flexibility to work from home.
EDUCATION:
Bachelor of Arts Degree, Political Science
California State University Los Angeles, June 2011.
5151 State University Drive
Los Angeles, CA, 90032-8530
Associate of Arts Degree
Pasadena City College conferred December 2006.
1570 E. Colorado Blvd.
Pasadena, CA 91106
EXPERIENCE:
City of Pasadena - June 1998-Present
100 N. Garfield Avenue
Pasadena, CA, 91109
Senior CSR Agent & Acting CSR Supervisor (Temporary)
Answer in a courteous and professional manner, heavy inbound calls.
Set-up new service accounts, revisions and cancellations.
Conduct service and billing research functions.
Resolve complex customer service inquires on an independent basis.
Enter, update and correct heavy data entry using 10 key.
Correspond by phone, email and text with internal/external staff and customers.
Monitor call center agents and track phone traffic with remote tools.
Train, coach and evaluate call agents performance.
Packs, sorts and distribute internal and external mail.
Handle logistics.
Operate all PC related office equipment and Microsoft software (Outlook, Word, Excel, Access and Power Point)
Operate Xerox photocopier scanner and indexing (Adobe full version)
Operate Pitney Bowes postage machine.
City of Pasadena
100 N. Garfield Avenue
Pasadena, CA, 91109
Help Desk Tier 1 Temporary
Answer inbound calls from front-end customers with IT inquires.
Resolve front-end IT inquires on an independent basis.
Open new trouble tickets and work orders for non-issues and real-issues.
Monitor system (tracking) for processing and report to supervisor if system disruption occurs.
Monitor and update database to make sure back-end (tech team) is up to date with closed, pending and current tickets.
I believe my CSR/Technical Support Agent, superior customer service, accurate data entry, experience makes me uniquely qualified to fulfill the position expertly and efficiently.
I thank you for your consideration and look forward to the opportunity to interview with you.
Sincerely,
Donna S. Gajavada
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