Customer Service Sales

Candace D. Allen

**** ******* ***** *****, ************, Indiana 46214

Primary Phone: 317-***-****

E-mail: *******@*****.**.***

Profile

Four years of professional experience that includes sales, marketing, business development, communications, and writing. Consistently meeting and exceeding goals and objectives related to customer service and staff relationships. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment and supervisory skills including scheduling, training, and other administrative tasks.

Education

Pursuing a Bachelors of Tourism, Conventions, and Event Management, Concentration in Hospitality and Event Management

Indiana University, Purdue University-Indianapolis, Indianapolis Indiana

Nuts & Bolts Business Certified- Training Evaluation

Midwest Bartenders School- Licensed Bartender

Professional Experience

The Hilton Garden Inn-Northwest, Front Desk Associate and Receptionist, May 2012-current

• Promote and sell hotel rooms and event space.

• Answers a large volume of incoming calls and transfers to correct department.

• Arrange guest travel and transportation.

• Calculate final bills and receive payment

• Responds to complaints, service issues and other general questions or concerns as appropriate.

• Implement and maintain guest recognition program.

• Conducts inspection of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.

• Handle all check in’s and check out’s efficiently and professionally within minimum delays based on policy and procedures.

Honors Beauty College, Front Desk Guest Services and Receptionist, May 2009-March 2012

• Answers a large volume of incoming calls and transfers to correct department.

• Promote, sell, and up service products to all guests.

• Greet all clients that enter the facility and direct them to the correct department for their services.

• Schedule and confirm appointments for all clients via telephone and email.

• Collect payments for service and balance the register.

• Maintain a clean and sanitary work environment by completing light cleaning daily.

• Enter data for individual client records such as skin analysis and color records into a database and file records alphabetically into file cabinets.

• Compose enrollment packages for potential students

• Maintain an even flow of clients for all students performing services.

F&M Assembly, Event Planning Consultant and Board Member, August 2011-Current.

• Manager of Food Operations, supervising 10 employees.

• Works with Director of Operations in daily administrative responsibilities.

• Gives tours of facility to potential clients, going over prices and contracts.

• Keeps the décor of facility contemporary, commemorating certain holidays.

• Feed the homeless every year, during the Mosel Sanders Thanksgiving Food Drive

• Maintains the website and social media sites with the most recent information.

• Promotes business to bring in new clientele.

• Meet with a Board of 7 other members to discuss ideas and business ventures once a month.

Event Management Intern, Madame Walker Theatre, March2012

• Assist with daily tasks with the Events Director. Such as confirming details with clients on upcoming events. Calling potential vendors retaining pricing and availability information. Creating waiver forms for the catering department.

• Perform receptionist duties such as incoming calls, transferring to correct department, selling tickets for events to clients, data entry, sending and replying to emails and greeting clients.

• Managed and operated box office ticket sales and concession sales during huge events.

Activities and Volunteer Experience

Indiana Artisan Marketplace, Volunteer, March 2011

• Responsible for distributing supplies to vendors and attendees.

• Worked the registration desk, volunteer check-in, and refreshment area.

• Worked the customer service desk to assist attendees, volunteers, and vendors with any questions.

International Association for Research Service Learning and Civic Engagement (IARSLCE) Conference, October 2011

• Responsible for distributing evaluation surveys to conference attendees.

• Escorted large groups of attendees to downtown Indianapolis.

• Provided speakers and attendees with refreshments.

Super Bowl 2012: Super Cure for Breast Cancer, February 2012

• Organized celebrity memorabilia for auction held at Bankers Life Field house.

• Worked in teams to make table arrangement for the Gala dinner, for over 2000 guests.

• Performed various tasks as needed, throughout the event.

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