Human Resources Customer Service

MARGO EMERY

***** ****** ***** **** • Katy, TX **449 • **********@*****.*** • 504-***-****

Human Resources Professional

CANDIDATE GENERATION ● ONBOARDING ● INTERVIEWING

RETENTION ● PROCESS ENGINEERING ● TRAINING/DEVELOPMENT ●

SUMMARY OF QUALIFICATIONS

• Master of Business Administration with a Human Resources Graduate Degree Certificate

• Practiced in development and application of training tools to increase effectiveness of new advisors and mentor recent hires through probationary periods.

• Skilled in evaluation of character, drive and intent of individuals to apply themselves to the tasks at hand capable in establishing and maintaining positive working and interpersonal relationships

• Highly adaptable and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives.

• Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent operations and team dynamics, with effective communication skills.

• Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly demeanor in executing professional responsibilities.

PROFESSIONAL EXPERIENCE

GRADUATE COORDINATOR / RECRUITER July 2008 – Present

KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Houston, TX

Graduate school offering multiple degree programs in classroom and online instruction.

• Increased registration rates through analysis of admission processes to identify areas needing improvement and interviewing, either in person or by phone, prospective students for interest, desire and motivation.

• Improved net promoter scores (NPS), achieving highest start rate for Houston Metro, by evaluating past start reports and personal processes to fine-tune new and continuing start rates.

• Advanced recruiting processes through use of personal referrals and participation in the DKB initiative team tasked with discovery of strategies to boost DeVry student enrollment in Keller Graduate Studies.

• Coach, guide and mentor new employees through probationary periods and beyond

• Coordinate with upper management to implement training tools for new advisors in consistent and compliant education industry standards and regulations and mentor through probationary periods and beyond.

• Participate in and create objectives for exceeding success recruitment goals, student satisfaction and retention for continuous enrollment and increase in profitability.

RECRUITER March 2006 – July 2008

DEVRY UNIVERSITY Houston, TX

Undergraduate university offering multiple degree programs in classroom and online instruction.

• Contacted, interviewed and evaluated prospective students to evaluate characteristics and motivation level to complete degree programs.

• Performed administrative support functions such as enrollment logs, documentation, and reports, reaching milestones such as meeting admission goals and coaching students through entire process.

• Maintained effective relationships with student body to mentor and encourage increased enrollment referrals and university productivity.

CUSTOMER SERVICE ASSOCIATE (PART-TIME) November 2002 – August 2005

JPMORGAN CHASE New Orleans, LA

Global financial services firm with investment, research, banking, finance, insurance, and other businesses.

• Educated and advised customers and potential customers on banking products to fill specific stated needs including use of suggestive selling to cross sell products.

• Ensured compliance of all policies, procedures and regulatory statutes including those specified in the Patriot Act of 2001 and participated in strategic customer loyalty events to increase revenues.

• Recognized for effective referrals of prospective clients to personal banker to open new accounts.

UNIT SUPPLY SPECIALIST March 2000 – March 2008

UNITED STATES ARMY NATIONAL GUARD New Orleans, LA

Ending rank of Private First Class (E-3), 1st of the 144th of New Orleans, LA

• Assisted in daily operational Support and activities on base when unit was activated during, and in the wake of Hurricane Katrina.

• Managed automated supply database (Sidpers) to track and account for supplies and equipment in addition to assisting in scheduling and performing preventative maintenance for weapons.

• Trained and assisted personnel with supply needs, kept accurate account of processes in property maintenance books and assisted in issuing and reception of small arms.

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION/HUMAN RESOURCE CONCENTRATION

KELLER GRADUATE SCHOOL OF MANAGEMENT Houston, TX

Human Resource Graduate Degree Certificate

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION/MARKETING CONCENTRATION

UNIVERSITY OF NEW ORLEANS New Orleans, LA

ADDITIONAL TRAINING AND SKILLS

• Proficient in Windows Operating Systems, Microsoft Office Suite (Word, Excel, PowerPoint), Internet, OSS, PeopleSoft and SalesForce.

• Professional in Human Resources (PHR) Certification preparation, self study.

PROFESSIONAL ASSOCIATIONS

• Society for Human Resource Management (SHRM), Member

• Human Resource Roundtable of Houston, TX, Member

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