Project Manager Quality Assurance

DENISE MIXON **** Coatsworth Dr • Rex, GA *****

C: 678-***-**** • ************@*****.***

IT Senior Software Engineer

Strategic leader offering over 15 years of progressive experience in global IT services, building and directing high-performance teams to achieve corporate goals on time, within budget, and to specification. Forges key client relationships to identify specifications and requirements, realigning underperforming projects and exceeding expectations. Manages multi-million dollar budgets. Core strengths:

● Program Management ● System Installation ● Software Development

● Team Facilitation ● Troubleshooting ● Quality Assurance

● Training/Development ● Technical Writing ● Project Management

Government Clearance

IIST Certified Test Manager

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o Tapped to revitalize a $5M contract, realigning application development initiatives that were 4 months behind schedule by recruiting a quality assurance testing team as well as identifying resource and training requirements. Completed efforts within time and budget constraints, securing an additional $5M contract.

o Saved a company $2M+ annually by evaluating the existing HR applications and formulating a team to develop and integrate an online HR system.

o Maintained communication with IBM clients to effectively identify global resource specifications, improving customer satisfaction from 68% to 98%.

o Managed a team of 25 members across the US, India, and Mexico for IBM’s contract sourcing application, leading efforts from design through completion and administering a $7.9M+ budget.

o Directed the development and support of Lotus Notes databases for major IBM clients, including Pfizer Pharmaceutical, Philadelphia Electrical Company (PECO), and National City Corporation (NCC).

CAREER OVERVIEW

Bowhead Science & Technology, Senior Software Test Engineer September 2010-Present

Supervised a team that support the Corps of Engineers Realty Specialists

Support the Chief Technology Officer and Chief of Test & Evaluation Division at United States Army Corps of Engineers Headquarters.

Support the Chief Real Estate Systems National Center at Corps of Engineers.

Develop Test & Evaluation policy and governance for enterprise Information Management/Information Technology in support of Chief Information Officer’s 700 Day Plan.

Interface with the United States Army Corps of Engineers - Information Technology (ACE-IT) staff in planning, budgeting, identifying project risks, status, and performance of project Test & Evaluation activities.

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CAREER OVERVIEW (continued)

Define the test and evaluation strategy and operations that support the evolutionary acquisition methodology which utilizes both Incremental and Spiral Development.

Define the test and evaluation strategy and operations that support the evolutionary acquisition methodology which utilizes both Incremental and Spiral Development.

Provide technical support and monitor the implementation and integration of financial system. Coordinate Test & Evaluation services and planning in support of the program office.

Serve as liaison between the project office and the Army Test & Evaluation Command (ATEC). Manage and coordinate priority tasks within the test group. Prepare and brief weekly status at program reviews.

Coordinate and conduct test & evaluation working group meetings with ATEC and Joint Interoperability Test Command.

Document and assist in development to execute a test program to support RESNC in the verification and validation of CCB-recommended system changes.

Responsible for supporting the unique business line requirements as well as general RFMIS and REMIS functionality.

Develop and facilitate an operational testing and validate approved system changes against user test scenarios.

Analyze pending AIS enhancements and assist to provide individual test cases and operational scenarios and dedicated support to each business line of Real Estate (Military, DoD Recruiting, LGH, Civil) supported by RFMIS and REMIS.

Develop Test and Evaluation Master Plans (TEMPs), coordinate with service provider for Test schedules and activity tracking.

Develop, monitor, and track of T&E resource estimations and utilization.

Brief on preparation and communication of status of Testing

Develop and collect risk analysis, measurement and metrics.

Coordinate and conduct review and approval of the United States Army Test & Evaluation Command Data Source Matrix and the program office Technical and Function Integrated Product Teams.

Coordinate and draft plans for overall test strategy and resources requirements.

Support and contribute to DoD program as a member of the Information Assurance working integrated product team.

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Superior Solution Inc 2009-2010

Supervisor, Realty Support – Acquisition Technical Support

Supervised a team that support the Corps of Engineers Realty Specialists

Maintains status reports on all negotiations and relocations by track, for submission by the Government action officer

Assist in the Collection of curative data for title clearance

Ensures that all data are accurate and properly recorded in Real Estate Management Information System (REMIS) by testing sample data

Ensures that all data are accurate and properly recorded in Rental Facilities Management Information System (RFMIS) by testing sample data

Prepares title assemblies to ensure final audit is completed , to include the tracking of the final title policy request and receipt

Assists with the closing preparation, including the assurance that all accepted offers are routed and a copy is mailed to the landowner.

Track all military actions in RFMIS for completion and provide accurate status to upper management

Track all civil actions in REMIS for completion and provide accurate status to upper management

Performs UAT Testing on the RFMIS System

Work with realty specialist in RFMIS on updating data for RPAR

IBM 1997-2009

Program Manager, Resource Strategy Business Office

Administered 28+ accounts with over 500 global resources (GR). Collaborated with the global resources program management office.

Coordinated staffing schedules to accommodate changing requirements.

Established GR for US accounts. Interfaced with clients to identify specifications and overseen GR forecasting, ensuring on-time delivery of resources.

Guided personnel through resource management practices. Controlled a $4.5M budget.

Test/Project Manager, Contract Sourcing Application

Directed a 25-member team across the US, India, and Mexico as well as a $7.9M+ budget.

Contributed project estimates, guidelines, and risk management strategies.

Monitored and reported progress and earned value, presenting the results to executive management.

Led project initiatives through construction/development, quality assurance, customer user-acceptance testing, GR transitions, and SEI Level 5.

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CAREER OVERVIEW (continued)

Financial Project Manager

Tracked financial performance of IBM Internal and Commercial projects estimated at $28,000,000.00 by providing financial support to Package Application Service (PAS) teams to enable managers to perform financial earned value analysis.

IGA Team Lead supporting PAS. Responsibilities included but not limited to reviewing/assisting with Document OF Understanding (DOU)s, project plans, account id, work item and ICA creation and tracking, general ledger and discretionary spending reconciliation.

Defined and implemented new processes for reporting financials and other metrics.

Prepared financial summaries and portfolio summaries for Delivery Project Executives (DPE) to use to present to upper management.

Mentored new Delivery Managers as well as peers.

IT Specialist/Test Lead, North American Installation Verification Tester

Headed testing and implementation initiatives for the Customer Relation Management (CRM) Worldwide Siebel R7 program, authoring test cases, creating Lotus Notes dB for the automation group, and mitigating computer telephony integration (CTI) issues.

Trained personnel in CTI configuration and testing, proving integral in CRM worldwide test database upgrades.

IT Specialist, Siebel & Corepoint Applications

Participated in the development and support of Siebel and Corepoint applications for one of IBM’s major clients, General Motors Corporation.

Orchestrated a call center application to manage GM’s worldwide customer assistance and relations service.

IT Specialist/Technical Lead

Supervised a 4-member team to create and maintain Lotus Notes databases for critical IBM clients.

Formulated new design elements to facilitate employee HR information.

IT Specialist, Global Application Delivery (GAD) Y2K Project Office

Orchestrated and managed an innovative global Lotus Notes Y2K defect reporting and cross reference database for IBM’s Y2K prediction model.

INTERGRAPH CORPORATION 1996-1997

Software Engineer

Recruited to participate in this company’s Executive Mentorship Program, testing DiskAccess for Client on Windows 95 and Windows NT.

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CREDENTIALS

MS in Computer Science, ALABAMA A&M UNIVERSITY

BS in Business Administration/Computer Science, LIVINGSTON UNIVERSITY

Affiliations: Prosperous African Americans Investing Dollars ( PAID), President

Technical Skills: Program Manager • Project Manager • Microsoft Project Office • Earned Value • Siebel WinRunner • Integration Test • System Test • Regression Test • Corepoint • C • C++ • COBOL Database FORTRAN • SQL • BookMaster • Pascal • Unix • Assembly • DOS • OS/2 Warp • Passport WordPerfect 6.0 (DOS and Windows) • Lotus Smart Suite/Notes/Domino/1-2-3 • AIX • Microsoft Access/Excel/Powerpoint • Amipro • Freelance Graphic • Skills • DB2 • Oracle • IBM LAN Manager TCP/IP Configurations • Windows NT • Token Ring • JCL • CICS • REX • FileAid • VM • COBOL II/ VSAM/TSO/ISPF

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