Customer Service Medical

Location:

Raleigh, NC, 27614

Posted:

September 20, 2012

Contact this candidate

Resume:

KIMBERY HOLLOWAY

P.O. Box ***

Wendell, NC *****

919-***-****

**************@*****.***

OBJECTIVE

To obtain a position that will expand both my knowledge and skills, allowing me to illustrate my punctuality, professionalism, high sense of responsibility, enjoyment in working with people, and my willingness to respond to change.

KEYWORDS

Electronic Medical Records. Interpersonal skills. Team skills. Misys Tiger. Medic. A4 Software. Iknowmed. Excel. Word. PowerPoint.Windows. Medical Dictations. Data Entry. Customer Service. Medical Terminology. HIPPA Compliance Training. CNA. Multi-line Phone. Flexible and Adaptable. Multi-tasking. Patient Registration. Schedule Appointments. Collect co-payment. Check in/out. Greet patients. Intake.

EDUCATION:

NC Division of Nursing Facilities, Certified Nursing Assistant Training, Raleigh, NC

Graduation date: July 1996

East Wake High School, Wendell, NC, Diploma

Graduation date: June 1990

EXPERIENCE:

Senior Health Information Tech,

Cancer Centers of North Carolina, Raleigh,NC 1/2007-Present

Utilize IknowMed to scan and attach electronic medical records, Intake New Office Patients, Gather and compile records for referral of new office patients prior to their first visit, receives incoming calls from practices, hospitals, and other facilities for request of records, sends outgoing faxes and distribute incoming faxes per HIPPA guidelines, prepare charts for appointments, process disability forms for patients, maintain database for off-site storage charts. Successfully downloads all dictations daily, utilize multi-tasking skills to support Front Office Staff, by greeting patients, check-in/out, collecting co-pays, scheduling appointments, and transferring calls to their desired location, covers for and assist with other front office functions as necessary

Senior Health Information Tech

US Oncology, Raleigh, NC, 2/2004-1/2007

Gather and compile records for referral of new office patients prior to their first visit, receives incoming calls from practices, hospitals, and other facilities for request of records, sends outgoing faxes and distribute incoming faxes per HIPPA guidelines, prepare charts for appointments, process disability forms for patients, maintain database for off-site storage charts. Successfully downloads all dictations daily, utilize multi-tasking skills to support Front Office Staff, by greeting patients, check-in/out, collecting co-pays, scheduling appointments, and transferring calls to their desired location.

Medical Record Clerk

Raleigh Endocrine Associates, Raleigh, NC,, 9/1999-2/2004

Pull charts prior to patient’s appointments, process medical records request (apply HIPPA guidelines, collect fees, copy, fax, and mail records), Post and verify that all labs are drawn prior to the doctor’s examination, successfully attach and distribute faxes accordingly. Covered for and assist with other front office functions as necessary.

Professional Skills

Excellent communication skills, both verbal and written

Mysis-Compusystems

IknowMed Applications

Plus Medic Program

Tiger c Program

Microsoft Office & Business

Electronic Medical Records

REFERENCES

Tanyon Rainey

Central Records Manager

City-County Bureau of Identification