IT Director or VP

Diane R. Owens

***** *********** ***** ▪ Strongsville, Ohio 44136

H 440-***-**** ▪ C 440-***-**** ▪ **********@***.***

SUMMARY

A strategic, results-oriented, information technology executive with broad experience in the finance and health care industries. Possesses wide-ranging expertise in business solutions, application development management, vendor management, system integration and implementation, outsourcing, global resource management, operational governance and methodology. Demonstrates competency in multiple technologies, budget control, and product development. Delivers tactical solutions with significant benefits to a business. Capable of working at all executive levels to define a cohesive strategy. A resourceful and innovative leader possessing a strong record of success separating a company from the competition.

EXPERIENCE

NATIONAL CITY BANK, Cleveland, Ohio

Segment Information Officer, Vice President 2008-2009

Provided executive leadership to newly formed enterprise customer management portfolio. Reported directly to business information officer. Supplied direction for customer data integration strategies to achieve direct and integrated approach to managing customer relationships. Implemented novel and low-cost approach to target marketing delivery through customer interactions. Gave capabilities to business for evaluating and measuring marketing effectiveness across enterprise. Supported marketing analytics environment, with Unica’s Affinium suite, SAS, and custom built applications. Developed on-going product enhancement for ten software applications.

• Implemented multi-year roadmaps to roll out new capabilities to enterprise, aligning with business goals.

• Led and directed three strategic initiatives with five year benefits in excess of $120,000,000.

• Maintained annual budget of $5,000,000.

• Created and managed library of web services and web parts using WebMethods and Java, J2EE/JBoss technologies.

• Provided high-availability, scalability, and disaster recovery for all applications.

• Managed staff of 40 onsite resources and 35 offshore resources.

• Selected as one of 150 employees enterprise-wide to attend business of banking training program.

Group Manager/Vice President 2007-2008

Held responsibility for marketing analytics team. Built team of project leads, business analysts, data analysts, application architects, developers and testers to create centralized customer interaction management system. Performed as team leader, implementing enterprise view of customer leveraging data from disparate systems, and utilizing easy to integrate approach reusable by all customer-servicing applications throughout enterprise. Managed vendor relationships and contract negotiations in partnership with corporate sourcing.

• Brought MAC network online with NCC Corporate network.

• Won 2007 Excel Award at both National and Regional level for operational efficiency.

Senior Project Manager/Officer 2004-2007

Entered National City as contractor working on systems migration for collections area. Converted to full time employee in 2005. Held responsibility for large, strategic projects relating to delivery of banking products and services in branches and call centers. Managed projects of $1,000,000, including one of top three strategic initiatives in 2006, resulting in five year benefits of $20,000,000.

KEY BANK, Cleveland, Ohio

Application Development Manager/Vice President 2000-2004

Worked closely with senior management at Chief Technology Officer (CTO) to develop process roadmap for benefits and achievements in project methodology. Established standard methodology across nine software development disciplines. Held responsibility for vendor management process for enterprise Project Management Office (PMO). Created business plan to institute apprentice program for project managers, saving Key Bank $600,000 per year and providing trained source for hard to find resources.

• Directed seven methodologists and four process engineers in mentoring across enterprise, and 14 associate project managers.

• Managed vendor relationships with IBM and Planview.

• Performed as business owner for IBM/Rational tools.

• Created commercial materials and recorded voice-over presentations for distributing across organization and on IBM’s rational unified process website.

FREELANCE, Cleveland, Ohio

Independent Consultant 1997-2000

Served as consultant for a variety of companies, including:

• Westfield Insurance: Held responsibility for creating corporate records retention policy; enterprise change management plan to address impact and risks of organizational change, and total-cost-of-ownership, cost-adoption model to support measurement, including cost of assimilating change.

• PricewaterhouseCoopers: Created Lotus Notes information portal called TALK, winning 2001 Lotus Sphere Award for best e-business solution in web self-service. Developed TALK internal knowledge management tool to leverage knowledge sharing globally. Designed TALK to use hybrid Lotus Notes infrastructure with full display functionality of web browser, providing access to 800 databases, 485 websites and 165 program files.

• Allegheny County Prothonotary: Worked closely on B2B solution, creating website for 7,000 attorneys in Allegheny County, PA to submit civil cases over web. Planned site to convert attachments to PDF and save as document image to data repository viewable by attorneys and general public. Provided B2B with ability to collect filing fees.

• Cuyahoga County Clerk of Courts: Worked closely on document imaging and web-based solution. Conducted feasibility study to identify productivity gains from expanding project to include document imaging, leading to $10,000,000 initiative spanning three years of development and encompassing branches of local government.

• DeepGreen Bank: Worked closely on strategic initiative to implement new product distribution channels for home equity line of credit (HELOC) products, involving creating co-branded websites for business partners looking to offer HELOC products.

COMPUTER SCIENCES CORPORATION, Cleveland, Ohio

Senior Management Consultant 1996-1997

• Consulted with health insurance carriers on business requirements.

• Business process redesign.

• Information systems design and implementation.

• Participated in pre-sales activities and performed due diligence analysis prior to engagements.

Central Reserve Life Insurance Company, Strongsville, Ohio

Manager systems Support Group 1991-1996

• Developed and Distributed Small Group Health Insurance Pricing Illustration Software and offered Desk Top Support. As a result of that position, presented an idea for an Agency Management system that was adopted and implemented.

• Designed and deployed the Agency Management system and traveled to remote offices to facilitate installation and training.

• Worked with KPMG Consulting, conducted RFI/RFP to select potential operational systems for small group health insurance claims and administration.

• Partnered with senior management and vendors to negotiate contracts based on due diligence assessment. Identified system modifications. Defined vendor costs and schedules and work breakdown structure.

• Was the voting member as the ASC X12 standards commission for electronic data interchange standards in health care.

• Managed staff of 9 business analysts and developers to support both in house and vendor systems.

EDUCATION

CALIFORNIA COAST UNIVERSITY, Santa Ana, California

Masters Business Administration, 1999

B.S., Business Administration, 1996

CONTINUING EDUCATION

CASE WESTERN RESERVE UNIVERSITY – WEATHERHEAD SCHOOL OF MANAGEMENT, CLEVELAND, Ohio

Focus of study on women in business, 2000 - Present

CUYAHOGA COMMUNITY COLLEGE – CORPORATE COLLEGE, Cleveland, Ohio

Frontline Leadership Program, 2005

CERTIFICATION

VILLANOVA UNIVERSITY, Certified Six Sigma Green Belt, 2006

PROJECT MANAGEMENT INSTITUTE, Certified Project Management Professional, 1999

HIAA, Certified Health Insurance Associate, 1994

COMPUTER SKILLS

Hardware Platforms: Windows, IBM Mainframe, AS400, HP UNIX, WANG

Operating Systems and Platforms: Microsoft Window, Virtual Server, Biz Talk, WebSphere, WebMethods, Novell, AS400, UNIX, Linux, Active Directory, Trieve

Databases: Oracle, SQL Server, IBM DB2, SAS, Informix, Access, FoxPro, Paradox, Sybase, FileMaker, dBase, Domino Server

Application Development: Java/J2EE/JBoss, WebMethods, .Net, C++, SharePoint, Biz Talk, Active Directory, Virtual Basic, EDI, COBOL, RPG, OCR for Forms, CyberCash

AWARDS

• Selected as 1 of 150 employees enterprise-wide to attend Business of Banking training program (2008)

• Winner of 2007 Excel Award (at both National and Regional level) for operational efficiency. (2007)

• Selected as one of 40 to attend Executive Leadership Training (2006)

• Winner of 2001 Lotus Sphere Award for Best eBusiness Solution – Web Self Service. (2001)

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