Technical Writer
Resume:
Kevin F. McCarthy
Newton, NH *****
wp5xqw@r.postjobfree.com
SUMMARY:
I am an experienced technical documentation professional with strong written and verbal communication skills seeking new challenges. My previous experiences as an electronics technician and technical trainer enhance my skills as a technical writer, enabling me to develop a wide variety of documentation in numerous technical environments. In many cases, I have had to learn new technologies and become a subject matter expert in order to successfully complete projects.
Using tools such as needs analysis and system design, I have written and maintained specifications, user documentation, training materials, context-sensitive help, and engineering documentation for both technical and non-technical personnel. Utilizing Structured Authoring techniques, I have create single-source XML based documentation and HTML online help. In addition, I have performed peer-review copy-editing and proofreading of both documentation team and cross-functional team documents.
TOOLS:
FrameMaker, Quark Express, Interleaf, MS Office, MS Visio, RoboHelp, Adobe Acrobat and Creative Suite components, Paint Shop Pro, XML, Blast Radius XMetaL Author, WebWorks Publisher, Rational Clear Case, SiberLogic Source Safe, DDTS and CDETS
EXPERIENCE:
Technical Writer, DRS Intelligence, Communications and Avionics Solutions, LLC, Merrimack, NH (June 2011-Present)
Generating, writing, and editing hardware/software technical reports, brochures, training materials, PowerPoint presentations, and manuals for DRS ICAS advanced electronic systems to be used for internal documentation and customer reference or publication, as well as determining the use of graphics, visual aids, tables, and photographs to support the written text. The manuals include user operations, systems maintenance and installations guides. Position includes working closely with DRS Engineers and Program Management to assist in meeting contractual agreements.
Technical Writer, Cisco Systems, Inc., Boxborough, MA (2000-2009)
Researched and wrote customer documentation and online help for Cisco Systems enterprise-level Intelligent Contact Management/IP Contact Center software (which utilizes IP telephony and multi-media) in a CMMI V1.2 and ISO-9001 certified environment. Interacted with developers to maintain existing documentation and online help; created new single-source documentation and online help for multiple software versions. Tracked and resolved documentation and online help issues.
• Worked directly with engineering personnel to develop and document a complex upgrade procedure for Cisco Systems enterprise-level Intelligent Contact Management/IP Contact Center software
• Developed the process and the document structure; then mentored an international cross-functional engineering team responsible for Maintenance and Service Release level Release Notes to ensure completeness and on-time delivery
• As a member of the XML Team, trained and assisted documentation team members responsible for converting existing, and creating new XML documentation
Education Specialist, GeoTel Communications Corporation/Cisco Systems, Inc., Lowell, MA (1997-2000)
Provided customer training (in-house and on-site) and internal training on GeoTel/Cisco’s enterprise-level Intelligent Contact Management software.
• Designed the training equipment setup and delivery method providing on-site training capabilities
• Part of the team that created and taught the Cisco Systems Instructor Certification program
• Certified Cisco Systems Instructor
Learning Specialist, Brite Voice Systems, Inc., Canton, MA (1996-1997)
Designed, developed, and taught (in-house/on-site) Interactive Voice Response (IVR) system equipment and UNIX based application programming courses (in accordance with ISO-9001 procedures) to Brite/customer programmers, field service engineers, and system administrators. Built the in-house training facility and equipment, developed the curriculum and training materials, and determined the required equipment and delivery method, as well as provided on-site training
Technical Writer (Contract Position), GenRad, Concord, MA (1996)
Researched and wrote Site Preparation, Installation, Service, Troubleshooting, Maintenance, Parts, and Diagrams manuals, developed retrofit instructions for production test systems.
Software Support / Training Analyst (Contract Position), Dwyer & Collora, Boston, MA (1996)
Provided internal software support (Help Desk) and individualized training for MS Windows, MS Word, and various other Windows applications.
Technical Writer (Contract Position), Analog Devices Inc. (iomation division), Norwood, MA (1996)
Developed a user’s guide providing the information necessary to install, configure, calibrate, troubleshoot, read data from, and write data to a series of proprietary analog I/O modules.
Training Analyst / Technical Writer (Contract Position), Wainwright Bank & Trust, Boston, MA (1995)
Developed training materials for Information Technology Inc. (ITI) Financial Information Systems and On-Trac software and provided internal training for MS applications. Wrote software installation and operating instructions. Established and provided internal software support (Help Desk).
Training Analyst (Contract Position), Epsilon, Burlington, MA (1994-1995)
Developed the instructor and student guides for an open system marketing data access solution.
Technical Writer, MPM Corporation, Franklin, MA (1994)
Wrote and maintained customer documentation for automated/semi-automated printers.
Technical Writer / Training Analyst (Contract Position), Poly-Flex Circuits, Inc., Cranston, RI (1992-1994)
Contracted to rewrite existing manufacturing procedures, became a subject matter expert and developed a standardized ISO 9000 compatible documentation system including manufacturing process procedures, work instructions, support documentation, and training materials integrating graphics, sound, and full motion video.
Training Analyst / Technical Writer (Contract Position), Preferred Health Care, Ltd., Wilton, CT (4/1992-10/1992)
Developed training materials and documentation for a managed mental healthcare business application. Trained trainers to provide on-site and in-house operator training.
Instructor, Instron Corporation, Canton, MA (1990-1992)
Provided in-house and on-site customer training on electro-mechanical materials testing equipment and DOS-based monotonic testing software (Series IX).
Technical Writer (Contract Position), Phoenix Technologies, Ltd., Norwood, MA (1989-1990)
Developed and wrote customer documentation for a color thermal printer.
Training Analyst (Contract Position), Lotus Development Corporation, Cambridge, MA (1989)
Developed curriculum, wrote training materials, and taught Interleaf software to technical publications personnel.
Training Analyst, Interleaf, Inc., Cambridge, MA (1987-1989)
Developed curriculum, wrote training materials, and taught Interleaf software to employees and OEM hardware to Interleaf technical support personnel. Co-developed an in-house UNIX course for employees.
Technical Writer (Contract Position), LTX, Inc., Westwood, MA (1987)
Developed and wrote product documentation and software release notes.
Technical Writer (Contract Position), Charles Stark Draper Laboratory, Inc., Cambridge, MA (1987)
Researched and wrote documentation for the U.S. Navy Deep Submergence Rescue Vehicle program.
Technical Writer, Wang Laboratories, Inc., Lawrence, MA (1985-1987)
Wrote customer and support product documentation for Wang software and hardware.
Electronic Technology Instructor, Computer Processing Institute, Cambridge, MA (Days 1984-1985/ Evenings 1986-1992)
Developed curriculum, wrote training materials, and taught electronics technology.
EDUCATION:
• BS Post-Secondary Occupational Education – Southern Illinois University Carbondale (1983)
• ESI International Courses – George Washington University School of Business:
Managing Projects
Project Leadership, Management and Communications
• Professional XML Authoring – Online Learning
• Electronics Technology Certificate – Cleveland Institute of Technology (1976)
MILITARY EXPERIENCE:
Electronic Technician, United States Navy (1971-1983)
• Achieved the rank of Chief Petty Officer (E-7) – Inactive Top Secret SSBI security clearance
• Submarine Qualified
• Awarded the Navy Achievement medal for role in developing the Submarine Electronics Technical Training program, curriculum, and facilities
• Received multiple letters of commendation for actions/repairs enabling critical mission co
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