Customer Service Administrative Assistant
Resume:
Laurie A. Fenwick
Broomfield, Colorado 80020
AREAS OF Receptionist Medical Certification/Personal Care Provider
KNOWLEDGE Dispatcher Customer Service Representative
Service Supervisor Security Central Station Operator
Administrative Assistant Marketing/Sales
SKILLS AND Typing (35 wpm), Windows XP, Basic Word and Excel, A/R, multiple
SOFTWARE phone systems, training, two-way radio, routing, CRT, scheduling, supervising up to 45 employees, data entry, Medical Certification, all daily living (ADL) activities for elderly and Alzheimer’s patients.
EMPLOYERS
March 2008 Private Client – Denver, Colorado
To Medical Certification/Personal Care Provider (MC/PCP) – Providing full
Present care, including assessments, medications, doctors visits, physical and emotional wellbeing, and travel.
2007 Home watch Services, Inc. – Denver, Colorado
To MC/PCP – Provided full care, including medication, physical and
2008 emotional wellbeing; special care for Alzheimer’s patients, injured patients, and elderly patients; babysitting.
2006 Pinkerton Government Services - Denver, Colorado
To Security/Dispatcher – Responsible for front desk and telephones,
2007 clearance of new employees (foreign and local), and update of employee databases; monitored cameras and two-way radio; dispatched guards as needed.
2003 Millbrook Homes – Denver, Colorado
To MC/PCP – Solely responsible for five Alzheimer’s patients in private
2004 lockdown facility for 24-48 hour shifts; ADLs and medications. Maintained high level of trust and rapport with patients’ families.
2000 Community First Bank – Boulder, Colorado
To Receptionist – Answered and directed all phone calls; provided customer
2001 service; distributed mail; handled shipping.
EDUCATION Pasadena City College, California, 1982-1984.
Lawton Valley College, Van Nuys, California, 1986: Dental Assistant
AWARDS & Received meritorious George and Pat Sugerman Award for excellent
SPECIAL service and care for Alzheimer’s patients, Rocky Mountain Association,
SERVICES 2003. Volunteered at Boulder Homeless Shelter and Boulder Social Services in workforce development and mentoring, 2000-2002.
Contact this candidate