Manager Customer Service
Resume:
Wilfredo Rios
San Antonio, TX 78244
**************@*****.***
Objective
Seeking a challenging position in Management at your company
Qualifications
• Over 10 years of experience in Food Service management
• Work well under pressure, easily adaptable and flexible
• Successfully completed task with little or no supervision
• Always work hard to meet and exceed company goals
• Good Leadership Skills and partner development
• License to sell alcoholic beverages and Serve Save certificate
Work Experience
KFC, San Antonio TX 2009-2010
• Supervised 11 employees per shift
• Trained new employees and ensured company standards were followed
• Managed bank deposits, cash registers and inventory
• Coordinated with store Manager different ways to improve service and quality
General Manager, Los Gemelos Coorporation, San Antonio TX 2009
• Supervised 16 employees in two restaurants simultaneously
• Ensure Restaurant meet Health department standards on food safety
• Managed cash registers, Customer Service, and Train new hires
• Coordinate Special events and private activities to improve profits
• Responsible for employees to follow OSHA regulations
Assistant Manager PSSI, HEB Meat Plant, San Antonio, TX 2006-2008
• Supervise 40 + employees in Sanitation Shift
• Controlled Chemicals according to MSDS(OSHA) regulations
• Worked in coordination with HEB Quality Control and USDA to ensure food safety
• Hired, Trained and evaluated employees and submit report to company HQ
• Responsible for billing HEB for services and manage company payroll
• Serve as a point of Contact between HEB and PSSI Headquarters in Iowa
• Coordinated meetings with employees to find ways to improve service and other matters
Sanitizing Specialist HEB, San Antonio, TX 2003-2006
• Clean and sanitize meat processing plant
• Completed daily expectation checklist
• Fixed any violations of internal inspection
Assistant Manager Burger King, Puerto Rico 2000-2003
• Worked various shifts ensuring excellent and swift service
• Accurately counted inventory and accounted for shortages
• Enforced company policy and food safety guidelines
Education
• Graduated in Business Administration with a mayor in tourism
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