MEDICAL RECEPTIONIST

Yvonne Calderon

Queens, NY

C. 718-***-**** ● ***********@*****.***

SUMMARY OF QUALIFICATIONS:

• Professional communication skills utilized to increase the patient flow and need for clinical services by providing friendly customer service, effectively working with different team members and increasing the referrals to clinic

• Develop a effective method of increasing productivity in front desk setting by managing the department so that all incoming calls and visitors were processed in a timely fashion, utilized Microsoft (Word and Excel); Medical Manager and Internet navigation and research

• Bi- lingual English and conversational Spanish, able to communicate basic medical procedure and information to Spanish speaking patients

EXPERIENCE:

Queens College CUNY, Flushing, NY 11/10-12/10

Building and Grounds Dept. Internship

Office Assistant

• Process Contract Work Orders on Work Wizard

Life Care Nephrology Group L.L.P., New York, NY 04/02 – 11/09

Medical Receptionist

• Answered extreme high volumes number of phone calls and scheduled patient appointments and provided confirmation on a ongoing basis; also, schedule patient procedures for out- patients

• Greeted and met all who entered the receptionist area

• Maintained data for Dialysis Unit

• Type correspondence for patients and correspond with insurance companies for out-patient procedures and maintained & created patient charts

• Collected co-pay for patient visits and maintained an accurate record of the referrals and scheduled special transportation for patients

PATH Medical, New York, NY 08/97 12/01

Receptionist Manager

• Supervised a staff of four to make sure that the front desk was running smoothly and professionally

• Answer extreme high volumes of phones calls providing multiple services and holistic products, during and after doctor spoke to radio listeners during his bi-weekly radio show

• Prepared patients charts and greeted all patients and introduce PATH programs to all new patients

• Scheduled all patient’s appointments and provided confirmation

• Assisted doctor with all preparations required for all seminars and talking engagements

• Attend seminars to recruit new patients and inform public on PATH protocol

EDUCATION:

First Security Preparation, Inc.

Security Guard Training

Certificate June 2011 License August 2011

Queens College CUNY, Flushing, NY

Women and Work Training Program

Certificate December 2010

Career Resource Center, New York, NY

Intensive Medical Assistant Course,

Certificate June 1997

August Martin High School, Queens, NY

Co-Op Student, High School Diploma

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