Customer Service Manager
Resume:
Kimberly Bronson
**** **** ****, *******, ** ****7
*********.*******@*****.***
MEDICAL OFFICE MANAGER
** ***** ******* ****** ********** experience
QUALIFICATIONS
Expertise in Medicare and Medicaid
Accounts payable
Personnel administration
Third party insurance
Customer service
PROFESSIONAL EXPERIENCE
Omnicare, Inc., Covington, KY
National Accounts Associate (Home Based) 2009-Present
Coordinate billing functions to meet the expectation of the facility contracts.
Investigate and answer disputed claims by the facilities.
Work with Medicare, Medicare Part D, Medicare B and Medicaid to bill claims.
Monitor the operating systems for setup and billing issues.
Provide web based training for other associates on new proposed policy and procedures regarding billing functions.
Travel to other pharmacy units for one on one training as needed.
Enloe Drugs LLC, Division of Omnicare Inc., Decatur, IL
Office Manager/Billing Consultant 2000-2009
Managed eighteen billing representatives.
Billed facilities and customers.
Worked with Medicare, Medicare Part D, Medicare B and Medicaid to bill claims.
Tracked and audit claims for accuracy.
Traveled to other pharmacy units to implement billing structures.
Provided training internally and externally on Medicare Part D.
Converted pharmacy units from one operating system to another.
Regulated and monitored for HIPPA compliance.
EDUCATION
University Of Chapel Hill, Chapel Hill, NC
Long Term Care Administration, 1998
Richland Community College
Two years of accounting classes with no degree, 1996
* References available upon request
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