Loss Prevention Manager

Matthew T. Baker **** West **th St. *H LaPorte In.,46350 Home Phone 219-***-**** Email ***********@*******.***

Work History

LaPorte County Juvenile Services Center-LaPorte,IN.: Youth Specialist Worker: 2010- 2011: Perform daily duties to maintain order and security within the center. Provide direct care and supervision to at risk children. Follow established center policies and procedures, provide emergency medical care when required.

Indiana Department of Correction: Corrections/Detention Officer: 2006- 2010 The Detention Officer performs routine duties within established policies, regulations and procedures to maintain order and provide for the security of the facility. Required to monitor all emergency alarm systems throughout facility and dispatch required personnel when necessary.

Majestic Star Casino – Gary, IN: Surveillance Agent/Supervisor: 2002- 2006:Monitor guest and employee activities to protect company assets against theft and internal loss. This surveillance is carried out by monitoring over 500 closed circuit television cameras and video cassette recorders and digital video discs. Monitored internal fire, theft and other emergency alarms. Required to dispatch required personnel when necessary.

Americall Michigan City, IN.: Telephone Service Representative 2001-2002 :Responsible for the telemarketing activities for major credit card companies. Promoted to Unit Supervisor with responsibility for the activities of 20 Telephone Service Representatives. Saks Incorporated Michigan City, IN:. Loss Prevention and Safety Manager:1998 to 2001 I was responsible for the protection of company assets through visual surveillance of customers and employees in a fast paced retail environment. Created an employee safety program and a shortage reduction program which generated bottom line improvements. Indiana University South Bend South Bend, IN: Security/ Police Officer:1994 – 1998 I was responsible for general police officer duties in an academic campus, environment. These duties included patrol and surveillance of University property while providing a safe and secure atmosphere for the students, faculty and staff. EDUCATION Isaac C. Elston High School Michigan City, IN Indiana University-South Bend,In. Associate Degree in Criminal Justice

OCCUPATIONAL TRAINING Trained in use of “softswitch” information system for windows 98 and XP Trained on multi-lined phone system and PBX system Certified as American Bankers Insurance/Americall Unit supervisor Certified in use of Windows systems and related applications i.e., excel and all other Microsoft applications. Certified in conflict resolution techniques and Therapeutic Conflict Resolutions. Certified in cultural diversity and sensitivity training. Indiana Law Enforcement Training Board, 40 hour “Pre – Basic” program. Illinois PERC card United States Treasury Department, Anti Money Laundering (title 5)Investigation and training. Trained in investigative and interviewing techniques. Through Indiana State Police "Criminalistics" program. Certified IDOC Corrections Officer. Certified in U.S. coast guard "MAR SEC" procedures and operations. (Department of Homeland Security). Trained is Haz-Mat, Haz Wopr hazardous materials detection and elimination Certified loss prevention . shrinkage, shortage investigator and trained in Wicklander-Zulawski interview techniques. Certified in blood borne pathogen detection and elimination. Basic First Aid, AED and CPR Trained in use of XTR,Ac/Sc,As-400,Kronos,IDACS,XBS and PTS surveillance/Loss Prevention audit system. Certified in use and installation of CCTV, Quad and Multiplexer systems. NFPA Fire Codes and Emergency Panel Monitoring