Administrative Assistant/Coordinator

Lauren Bauer 858-***-****

******.******@*****.***

Education

California Polytechnic State University, San Luis Obispo, CA June 2008

Bachelor of Science: Recreation, Parks, and Tourism Administration

Employment

Hyatt Regency Mission Bay Spa and Marina - San Diego, CA July 2008 – November 2011

Sales Systems Administrator

• Chosen by department Executives to receive the Associate of the Month Award for being a stand-out employee

• Awarded the Hotel “Delighter of the Year” Award for always going above and beyond and willing to help out wherever needed

• Generated proposals and contracts, assigned and detailed group bookings, monitored group revenue and data entry, operated daily and monthly report procedures, and reserved convention meeting space

• Created a Training Manual and implemented training for Sales Administrative Assistants from the ground up

Administrative Assistant

• Supported the Director of Sales and Marketing and the General Manager with administrative tasks, special projects, accounting procedures, and arrangement of travel and accommodation requirements

• Managed office supply, marketing, and hotel collateral orders

• Prepared all outbound shipments via FedEx, UPS, DHL, and USPS, and received and delivered mail accordingly to employees

• Produced PowerPoint presentation and meeting minutes for weekly Staff Meetings

• Secretary for Hyatt People Brand and Associate Activity Committee

• Coordinated logistics of Site Inspections; supervised VIP reservations and travel arrangements, created site booklets and sales kits, communicated details with all hotel departments, expedited last minute requests

• Supervised Make-A-Wish Foundation reservations and hotel arrangements

Pebble Beach Company, Pebble Beach, CA March 2008 – June 2008

Human Resources Coordinator Internship

• Administrative duties; organized and supervised confidential department records, scheduled company safety meetings, managed office supply and equipment orders, answered and directed incoming calls, assisted with payroll distribution, and monitored incoming and outgoing mail

• Verified employment and tracked wage information, employee reviews, and job history using CORT (HRIS)

• Created application materials and documents, new hire welcome packets and training documents

• Assisted with implementing employee benefit programs and supervised the distribution of employee permits

• Managed employee golf reservations; compiled and distributed reservation spreadsheets

Chamber of Commerce Visitor Center, San Luis Obispo, CA June 2006 – July 2008

Information Specialist/Administrative Assistant

• Key resource to visitors, county residents, and Chamber of Commerce members on tourism information

• Administrative duties; oversaw monthly bulk mail orders, organized visitor center inventory and sold merchandise, assisted in enrolling new members, input data for community events, managed telephones and visitor inquiries

• Trained Visitor Center Information Specialists

Blackadder Recruitment / People2People Recruitment, Sydney, Australia December 2011 – April 2012 Data Entry/Administrative Assistant (Contract Assignment)

• Carefully managed refund processes including data entry, issuing online refunds, and processing refunds through excel and SAP

• Tracked Sales Consultant’s performance as well as other confidential information through SAP

• Administrative support to various departments and senior management

• Clerical tasks including computer and paper-based file management, processed inward/outward mail, managed telephones and greeted guests

Lululemon Atletica, Sydney, Australia December 2011 – February 2012

Seasonal Educator (Contract Assignment)

• Partnered with community ambassadors and local fitness studios to bring product awareness and education to customers through class attendance and on-site support

• Embodied Lululemon’s ethics of creating components for people to live longer, healthier, and more fun lives

• Assisted in maintaining and re-stocking inventory and conducting store opening/closing duties

Skills and Certifications

• Proficient with Mac, PC, MS Office Suite, Outlook, Lotus Notes, Envision, PMS, Hymark, MarkView, Oracle, FormScape, BirchStreet, Completed Hospitality and Customer Service Training

Fun Facts

• I recently moved back from living in Australia, I love to run, enjoy the sunshine, and new adventures!

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