Customer Service Manager
Resume:
Mark L. Moser
La Follette TN 37766
Cell# 865-***-****
E:Mail: *********@*****.***
OBJECTIVE:
Seeking a full time position within a solid company that will allow me the opportunity to utilize my skills and knowledge to fulfill the objectives of the company and my career goals.
PROFESSIONAL HISTORY:
2009-Present: Maintenance Supervisor
Wilkinson Real Estate Advisors
Rolling Hills & The Verandas @ Rolling Hills
Multi-Property Apartment Community
● Recruitment, Hiring, Training, Delegation and Disciplinary responsibilities of maintenance staff.
● Development and management of maintenance budget in all areas including but not limited to unit turns, utility usage, vendor ordering, capital expenditures and operational item inventory.
● Establish vendor relations and secure “best pricing for quality product/service” for community.
● Ensure Resident Satisfaction by direct contact, work order follow-up and timely service completion.
● Scheduling of unit turns, outside contracted services and resident services.
● Weekly maintenance/staff meetings.
● Daily meetings with manager to inform status of all maintenance areas and/or issues.
● Hands on in all areas that require assistance including, HVAC, turns, plumbing, electrical, work orders, pool maintenance and customer service.
2006-2009: Overhead Crane Operator
U.S. Steel
● Operate overhead crane – loading and offloading from a continuous run roll line.
● Forklift Experience
● Material Handling as required.
1996-2006: Maintenance Supervisor
Kaftan Enterprises
Colony Park Apartments & Twyckigham Valley
Multi Family Communities
● Recruitment, Hiring, Training, Delegation and Disciplinary responsibilities of maintenance staff.
● Establish vendor relations and secure “best pricing for quality product/service” for community.
● Ensure Resident Satisfaction by direct contact, work order follow-up and timely service completion.
● Scheduling of unit turns, outside contracted services and resident services.
● Weekly maintenance/staff meetings.
● Daily meetings with manager to inform status of all maintenance areas and/or issues.
● Hands on in all areas that require assistance including, HVAC, turns, plumbing, electrical, work orders, pool maintenance and customer service.
1984-1996: Maintenance Supervisor
Biltmore Properties
Carriage Hill Apartments
Multi-Family Communities
● Responsibilities included all supervisory duties listed above including lawn maintenance oversight.
● Hands on in all aspects of community maintenance needs including sprinkler systems (interior and exterior-lawn and fire).
● Assisted manager with all daily tasks including working with prospects and showing community and units.
EDUCATION:
EPA Certification- Mainstream
CPO Certification- National Swimming Pool Foundation
HVAC Certification- Ashworth College
Electrical Certification- Penn Foster
Extensive Knowledge of Fair Housing Laws, Landlord / Tenant Laws and OSHA Requirements.
Grace Hill Courses / Wilkinson University Courses:
Curb Appeal, Mold/Mildew Remediation, Ladder Safety, Environmental Requirements for chemicals, MSDS etc.
Professional Summary:
I have 24 years of supervisory experience and knowledge in the multi-family industry including staff recruitment and development, daily delegation, vendor relations, reporting to manager/owner/investors and overall management of maintenance and service related issues on a daily basis for multi property communities. I enjoy and participate in daily hands on work including:
HVAC- Troubleshooting, compressor replacement, unit change out etc. Heat pump experience.
Plumbing- Troubleshooting, system repair, complete replacement and system reconfiguration including Teledyne/Boiler systems.
Electrical- All facets of and training of staff to ensure safety.
Unit Turns- Complete tear out and remodeling of units- prep, maintenance checklist etc.
REFERENCES AVAILABLE UPON REQUEST
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