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Manager Customer Service

North Newton, Kansas, 67114, United States
March 22, 2012

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Chad Lackey *** Allison St Newton KS *****


Flexographic Production & Quality Manager working as a team member to fine-tune all departments of a manufacturing facility in an effort to improve quality, procedures, safety, and efficiency.


ISO 9001:2000

Six Sigma Green Belt

LEAN Management


SAP 001 Basic

Time Management

Blue Print Reading

Course Work

Customer Service

Business Leadership

Advanced Negotiating

Team building

Change management

Color Theory


Microsoft Access 2010

Microsoft Excel 2010

Microsoft Project 2007

SPC software

X-Rite QA Master

Specific Strengths

Flexographic Printing

Process Improvement

Metalized & Clear poly

Multiwall Bag

Corrugated Containers

Process Printing

PS labels

Color Formulation

Water & Solvent Inks

Color Dispersions


Maple Woods Kansas City

Commercial Art – 1 Sem

West Platte, Weston MO

High School Graduate – 1988


W&H Primaflex CL 8 color

W&H Soloflex 6 color

Mark Andy CI & in-lines

Ward flexos

50Gal JB Solvent still



Proofing & viscometers American Color Technology

Pioneer Balloon Company Account - El Dorado KS

February 2005 to February 2012

1.2 million in sales

Reduced waste by 40% & installed solvent still saving 100k annually for customer

Production Manager

In-Plant Coordinator

R&D Manager

Customer Service Manager

American Inks & Coatings

Love Box Company Account - Wichita KS

July 2002 to February 2005

600k in sales

Designed and developed database application to manage ink labs, accounts, and inventory

Production Manager

In-Plant Coordinator

Ink Technician

Flint Ink Corporation

Love Box Company Account - Wichita KS

May 1999 to July 2002

550k sales

Chosen to be part of a graphic technical team to implement standardization throughout the company

Production Manager

Ink Technician

Progressive Ink Company

Love Box Company Account - Wichita KS

October 1993 to May 1999

Chosen to be instrumental in the development of “Total Printing Systems” An ink lab standardization committee

Production Manager

Ink Technician

Cal Emblem Label Systems

Division of California Label - Lenexa KS

August 1991 to October 1993

Moved to press operator in first 6 months

Moved to large 4 color press 6 month later

Press Operator

Press Assistant

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