Customer Service Sales

Michael J. Lodico

*** ********* ***** ● North Tonawanda ● NY 14120

716-***-**** ● **********@*****.***

Proven Sales Professional seeks to utilize past experience and performance in a Sales / Customer service role in an industry poised for growth.

HIGHLIGHTS

Dynamic Sales Professional with a diverse industry background

Extensive Territory / Account Management experience

Superior Sales / Customer Service Skills

Strong communication / Relationship Skills

Attentive to detail / Professional appearance

Superior decision-making and problem solving skills

PROFESSIONAL EXPERIENCE

Just Lamps Inc. 2010 - Present

Account – Territory Manager

Sales of OEM replacement lamps for video projectors and Rear Projector TV's to assigned reseller region.

Achievements

Developed and implemented marketing plan for assigned territory utilizing Social Media tools, email marketing and out-call campaigns to promote distributor awareness and recognition.

Consistently Increasing Territory sales.

AL-ROSS Screen Printing and Embroidery

Sales - Store Manager 2002 – 2010

Selected to manage and promote privately held business for off-site owner. Responsible for daily operations of high volume retail location. Directly devised strategic plan to focus on desired outcome. Developed marketing plan, branding, and effective purchasing & production systems. Staff responsibilities included supervision, mentoring, and training. Enforced efficient customer service resulting in strong referral and repeat business. Selected new location for maximum exposure.

Achievements

Tripled yearly sales and maintained growth under my direction.

Developed strong relationships in order to maximize sales volume.

Provided feedback to owners to improve overall company performance.

EDUCATION

Erie Community College, Associate of Applied Science Degree (A.A.S.)

MILITARY

United States Marine Corps Reserve, Honorable Discharge LCPL 1982 - 1986

SALES TRAINING

Dale Carnegie Communications Training, Completed 6/99

Successfully completed Xerox Professional Selling Skills training

Successfully completed ECOLAB Professional Selling Skills, Territory Management training

Attended Sales training seminars of Zig Ziglar and Les Brown

VOLUNTEER

Gluten Free In WNY, Founder & Creator

Educate community by speeches, TV appearances, health fairs, and community events. Co-organized first 2 WNY Walks for Celiac Disease Awareness which resulted in fund raising over $40,000.

BIG DOGS BIG HEARTS Rescue, Rescue Foster & Volunteer

Other Skills -

Proficient in Microsoft Excel, Word, Power Point and Outlook.

Social Media Marketing tools such as Facebook and I-Contact.

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