resume

LAQUITA MALONE

QUALIFICATIONS PAGE

**** ***** ********** *** ***

El Dorado, AR 71730

870-***-**** hm

**********@*****.***

Qualification's

Experienced in data entry, customer service, 10key by sight, ms

Works, ms excel and access, PC Attorney, windows 952003, programming,

Controlling, and dispatching.

I have profound people skills as well as literary. I am a true Team

player, and the supervising skills to match. I am energetic, career

oriented,and I have Quality control experience/customer

accounts/relations experience.

I have collections 100 plus calls answered mathematics, management

assistance, collective bargaining, clerical and administrative traits,

support acts of Communication liaison between team members and

operations/operators.

I posses ensured data entry accuracy, order submission processing,

ascertaining current knowledge of information''s to negotiate service

options with Customers/clients, obtained and verifying insurance

requests.

I have the ability To govern and plan strategically, accessing court

docket cases, files, prepared legal correspondence and case narratives.

I have excellent/effective oral and written skills.

My ability to meet deadlines required promptly is outstanding. I have

experience in P.I. I have the traits to utilize business office

equipment facsimile, copiers, Multi-line phones, proficiency in Corel,

Excel, Power Point, and willing to go the extra mile for the company.

Admin & Clerical 5 Years plus experience

Receptionist or Telephone Operator, Clerical or Data Entry, Word

Processing, Office Assistant, Administrative Assistant, Copy Center or

Mail room Clerk,Office Manager, Other Office/Clerical

Customer Service 5 Years plus experience

Customer Service Representative, Call Center Operator, Demonstrator or

Product Promoter, Customer Service Manager, Help Desk Representative

Hotel Hospitality 3 Years plus experience

Front Desk Clerk, Cashier, Other Hotel/Hospitality

Legal 4 Years plus experience

Telecommunications 6 Years experience

OBJECTIVE:

To enhance my professional data entry and customer service skills.

To become an assertive individual in the work place. I am willing to

Relocate to where ever it may be necessary to do so. I have priceless

experiences in numerous provinces. I am highly trainable and also a

rapid learner.

2007-PRESENT Office Depot

Technical Associate/Sales

Answering multi line phones/dispatching. Reception of out bound calls,

problem solving,fast paced environment,handling multiple customers at

one time/handling customer complaints/accounts.

I have effective decision making, proven sales/competitive records

sales,tracked sales,top 4% of the company,customer service

solutions,taking c/o orders and concerns. I manage large increments of

money/transactions and Controlling.

I perform in a commission/salaried based environment.Data entry

Communication between team members and operation/operators,Ensures data

accuracy,order submission processing.

Having an competitive spirit to achieving proven sales goals staying

up to date on the latest data/entertainment technology and devices

such as WiFi, data devices, TV entertainment tools, computers.

Understanding customers’ data/entertainment and communication needs and

helping them discover how our products meet those needs. Multitasking

in a fast paced team environment Working a variety of hours including

weekends, evenings and holidays educating and engaging customers

through product demonstrations. Interacting with customers and providing prompt and

courteous customer service to all customers

2001-2005 Reservations/Front Desk/PBX Operator

Capitol Hotel/ Peabody Hotel

Receiving inbound/outbound calls making reservations for

in/external guests updating files and inputting contracts, groups into

system 21/HIS, guest service relations interacting Answering

multi line phones/dispatching, Guest check in/out billing transactions

1999-2000 Sprint PCS

Customer Service Rep

Reception of outbound calls problem solving, handling customer

complaints, accounts, decision making, sales, customer service

solutions, Special Operations Member Service, taking care of

orders/concerns

1997-1999 Law Office of Washington & Smith

Legal Secretary

Problem solving Fabricating/Processing Documents

Assisting Clients/Non Clients and other legal personnel

Legal Briefings/Consultation, Medical Malpractice, Personal Injury

PI Updating files, Record Keeping, Insurance Claims, Medical

Billings Money Transactions large amounts, Controlling

REFERENCES AVAILABLE UPON REQUEST

La Quita Samuels-Malone

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