Cynthia E. Coppola

**** ***** ****** ******

Chicago, Illinois 60644

773-***-**** 773-***-****

OBJECTIVE:

To utilize a wide variety of organizational and administrative skills in the

service of a challenging position with a progressive organization offering the

opportunity to take my career to the next level.

STRENGTHS: Office Operations:

Oversee internal departmental operations, including staff support, contract

management, coordinating travel arrangements, quality assurance, and

maintaining an orderly filing system in regards to client billing and account

information.

Customer Service:

Interact with clients and staff in a courteous and professional manner

designed to produce positive action; able to communicate effectively with

individuals of diverse backgrounds and levels of corporate structure.

Manager Support:

Significant experience in administering office operations; able to

increase productivity by ensuring that communications, travel arrangements,

Demonstrate resourceful decision making and problem solving abilities combined with an exceptional capacity for staff development, training, motivation and team building.

PROFESSIONAL EXPERIENCE;

Travel Counselor 2011 to September, 2011;

MTA Travel, Chicago, Il

• Travel arrangements for VIP clients.

• Organized limousines, theatre tickets, dinner reservations and sightseeing tours in

addition to travel arrangements

RECEPTIONIST 2009 to 2011

Fladland & Associates RECEPTIONIST for the Doctor’s office. In addition to greeting the patients, handling phones, compose letters, and perform other clerical tasks around the office. Maintain the daily schedule, noting arrival and departure times of patients. Other duties include taking down patients’ personal information, sorting mail, maintaining a log of employee attendance, proofreading outgoing letters, reports, and e-mails, and keeping the reception area neat.

International Travel Counselor (Customer Service) 2008

Carlson Wagonlit, Chicago, Illinois

Coordinate international and domestic travel arrangements for

corporate clients, including Borg Warner; ensure confirmation of hotel,

flight and/or car rental reservations.

Process orders and handle all data entry duties regarding acquisition of

new accounts and maintenance of existing accounts. Make arrangements for ground transportation at private airstrips.

Answer and direct incoming telephone calls, provide the highest level

of customer service at all times.

Travel Consultant (Office Operations/Records Management 2004-2008

VTS Direct Travel, Chicago, Illinois

Communicated with clients regularly; confirmed itineraries, provided

passport and visa information, developed alternative solutions in response

to client concerns and demonstrated general problem solving abilities.

Developed new accounts and maintain existing ones by fostering

professional relationships of trust and respect.

Provided the highest level of customer service to all clients.

Received recognition for excellence in service.

International Group Air Coordinator (Customer Service) 2002-2004

Thomas P. Gohagan & Company, Chicago, Illinois

Secured and managed vendor contracts in order to procure greater savings

for clients.

Negotiated directly with airline companies in order to receive

group rates for a non-profit organization.

Coordinated flight itineraries to correspond with land tour schedules.

International Corporate Travel Consultant 1998-2001

Carlson Wagonlit, Chicago, Illinois

Responsible for coordinating all travel arrangements for a large

international consulting firm.

Provided support to other areas of operation while still maintaining the

highest sales volume in the company.

Provided comprehensive customer service and resolved all client

concerns in a timely and courteous fashion.

Gold Carpet Associate 1996-1998

Rosenbluth International, Chicago, Illinois

Made arrangements for VIP courtesies to be provided to select clients.

Organized meet and greet services, limousines, theatre tickets, dinner

reservations and sightseeing tours in addition to travel arrangements

Branch Supervisor 1984-1995

Carlson Wagonlit, Chicago, Illinois

Supervised and coordinated the efforts of 47 corporate agents and

production staff

EDUCATION: MacCormac Junior College

Certificate of Completion- Apollo/Covia Training.

COMPUTERS: Computer Literate: Microsoft Office, Apollo/Focalpoint, AIM

System, ADS System, Telephone System Programming.

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