CORPORATE TRAVEL AGENT
Resume:
Cynthia E. Coppola
Chicago, Illinois 60644
OBJECTIVE:
To utilize a wide variety of organizational and administrative skills in the
service of a challenging position with a progressive organization offering the
opportunity to take my career to the next level.
STRENGTHS: Office Operations:
Oversee internal departmental operations, including staff support, contract
management, coordinating travel arrangements, quality assurance, and
maintaining an orderly filing system in regards to client billing and account
information.
Customer Service:
Interact with clients and staff in a courteous and professional manner
designed to produce positive action; able to communicate effectively with
individuals of diverse backgrounds and levels of corporate structure.
Manager Support:
Significant experience in administering office operations; able to
increase productivity by ensuring that communications, travel arrangements,
Demonstrate resourceful decision making and problem solving abilities combined with an exceptional capacity for staff development, training, motivation and team building.
PROFESSIONAL EXPERIENCE;
Travel Counselor 2011 to September, 2011;
MTA Travel, Chicago, Il
• Travel arrangements for VIP clients.
• Organized limousines, theatre tickets, dinner reservations and sightseeing tours in
addition to travel arrangements
RECEPTIONIST 2009 to 2011
Fladland & Associates RECEPTIONIST for the Doctor’s office. In addition to greeting the patients, handling phones, compose letters, and perform other clerical tasks around the office. Maintain the daily schedule, noting arrival and departure times of patients. Other duties include taking down patients’ personal information, sorting mail, maintaining a log of employee attendance, proofreading outgoing letters, reports, and e-mails, and keeping the reception area neat.
International Travel Counselor (Customer Service) 2008
Carlson Wagonlit, Chicago, Illinois
Coordinate international and domestic travel arrangements for
corporate clients, including Borg Warner; ensure confirmation of hotel,
flight and/or car rental reservations.
Process orders and handle all data entry duties regarding acquisition of
new accounts and maintenance of existing accounts. Make arrangements for ground transportation at private airstrips.
Answer and direct incoming telephone calls, provide the highest level
of customer service at all times.
Travel Consultant (Office Operations/Records Management 2004-2008
VTS Direct Travel, Chicago, Illinois
Communicated with clients regularly; confirmed itineraries, provided
passport and visa information, developed alternative solutions in response
to client concerns and demonstrated general problem solving abilities.
Developed new accounts and maintain existing ones by fostering
professional relationships of trust and respect.
Provided the highest level of customer service to all clients.
Received recognition for excellence in service.
International Group Air Coordinator (Customer Service) 2002-2004
Thomas P. Gohagan & Company, Chicago, Illinois
Secured and managed vendor contracts in order to procure greater savings
for clients.
Negotiated directly with airline companies in order to receive
group rates for a non-profit organization.
Coordinated flight itineraries to correspond with land tour schedules.
International Corporate Travel Consultant 1998-2001
Carlson Wagonlit, Chicago, Illinois
Responsible for coordinating all travel arrangements for a large
international consulting firm.
Provided support to other areas of operation while still maintaining the
highest sales volume in the company.
Provided comprehensive customer service and resolved all client
concerns in a timely and courteous fashion.
Gold Carpet Associate 1996-1998
Rosenbluth International, Chicago, Illinois
Made arrangements for VIP courtesies to be provided to select clients.
Organized meet and greet services, limousines, theatre tickets, dinner
reservations and sightseeing tours in addition to travel arrangements
Branch Supervisor 1984-1995
Carlson Wagonlit, Chicago, Illinois
Supervised and coordinated the efforts of 47 corporate agents and
production staff
EDUCATION: MacCormac Junior College
Certificate of Completion- Apollo/Covia Training.
COMPUTERS: Computer Literate: Microsoft Office, Apollo/Focalpoint, AIM
System, ADS System, Telephone System Programming.
Contact this candidate