Rex M. Muhlestein

Rex M. Muhlestein

**** ***** ***** **** **** #D*  Eagle Mountain, Utah 84005

Phone: 801-***-****

Email: ****.*@*******.***

Career Summary:

Strong Leader with versatile skillset and passion for Business Operations Development, Higher Education, Quality Improvement, Sales/Marketing and Human Resources. Served nine years in the HR/Outsourcing Industry and over a year in the Higher Education/Marketing Industry. Helped improve lives, generate thousands in revenue and retain over $1,000,000 in existing client revenue. Pioneered growth, increased quality, reduced risks and significantly contributed to the bottom line for several developing businesses.

Professional Experience:

Quality Management Services - Eagle Mountain, Utah Nov 2009 - Current

Real Estate, Home Owner Association and Rental Property Management.

Community Manager:

Community Management, Operations, Project Management, Quality Improvement and Statement Processes.

 Developing relationships with management, cross-functional teams and external business partners.

 Playing key roles in the development and deployment of quality improvement initiatives.

 Coordinate Project Management with owner, internal operations and external vendors and employees.

Professional Marketing International - Lehi, Utah May 2009 – Nov 2009

Higher Education and Coaching Solutions for students wanting to achieve their financial goals.

Business Consultant:

Conduct qualifying interviews for students starting an online business and want to be considered for coaching.

 Interviewed thousands of students and prepared those that were qualified for a final interview.

 Helped students identify their motivation, their goals and why they want to make a change.

 Started students on a path of success that will change their families lives.

Professional Education Institute - WVC, Utah Sept 2008 – May 2009

Higher Education and Coaching solutions for students wanting to achieve their financial goals.

Senior Learning Advisor & Program Specialist:

Conduct qualifying interviews for students starting a business and want to be considered for coaching.

 Interviewed thousands of students and prepared those that were qualified for a final interview.

 Helped students identify their motivation, their goals and why they want to make a change.

 Started students on a path of success that will change their families lives.

Rex M. Muhlestein Page 2

Sorenson Communications, Inc. - SLC, Utah 2006 - 2008

Video Relay Interpreting Services for the Deaf and Hard of Hearing.

Human Resource Administrator:

Served in key roles to aggressively pioneer and develop Human Resources and its infrastructure.

 Developed relationships with management, cross-functional teams and external business partners.

 Worked with internal management, cross-functional teams and external partners on several projects.

 Developed employee relations, provided strong customer service and prompt replies.

 Recorded employee information such as personal data, benefits and 401K.

 Played key roles in various implementation projects, increasing efficiency and stabilization by 25%.

 Served as the HRIS contact, providing support, performing research and specialized functions.

 Managed paper to electronic enrollment transition project, increasing efficiency by 15%.

 Managed Benefits Administration processes, including enrollment premium payment and QA.

 Developed new and improved COBRA query and data transfer process, increasing efficiency by 15%.

 Played key role in Open Enrollment, Performance Management and other Improvement Projects.

 Completed Performance Management International Training and led development of documentation.

 Project Manager for my approved idea to transfer to an online solution, increasing efficiency 75%.

 Played key role in driving the implementation of Canada and Puerto Rico Benefits contracts and setup.

 Managed project for progressing development and testing of a new online video phone directory.

 Received positive feedback and was receptive to suggested improvements for personal development.

ADP Benefit Services - SLC, Utah (SAS70 Type II) 1998 - 2005

COBRA/FSA Services Department

COBRA, Health & Welfare, Enrollment Reporting & Premium Reconciliation, Communications, Print & Fulfillment Departments providing Human Resource Outsourcing Services to clients.

Quality Assurance Specialist & Analyst III: (2000-2005)

Served in key roles with strong leadership and cross-functional teams to improve operational quality and client satisfaction levels, retaining over $1,000,000 in annual revenue and stable relationships.

 Played key roles in the development and deployment of quality improvement initiatives.

 Served on the Quality Council, providing insights, support and task completion for quality projects.

 Participated in SAS70 external audit processes, resulting in passing Type II requirements.

 Served on the HIPAA Steering Committee as the COBRA Department Representative.

 Performed COBRA compliance research and provide support to cross-functional teams.

 Analyzed cross-functional departments, focused on monitoring processes and system setup.

 Created over 100 pages and cases, containing defects for cross-functional teams to research/resolve.

 Completed training for Des Moines, IA on successful SLC quality analysis processes.

 Served in key role reducing re-work, defects, risks and helped retain over $100,000 in revenue.

 Worked with programmers on various system enhancements and/or development projects.

 Developed a Management Dashboard, displaying performance cycle time and quality levels.

 Served in contributing role that prepared SLC for a multi-regional service delivery model initiative.

 Developed client report queries using Microsoft Access and distributed quarterly.

 Played key Data Manager role for 35 clients during Open Enrollment, increasing revenue by $250,000.

 Project Manager for over 12 clients termination projects, increasing revenue by $80,000.

 Managed new COBRA regulation system/letter changes, quality assurance and training.

 Received over 40 peer and management awards for teamwork, service and professionalism.

Analyst Assistant, I & II: (1998-2000)

Participant Services Team - Resolve participants concerns and ensure accurate benefit enrollment with carriers.

 Organized a successful Management Presentation, requesting to alter service level expectations.

 Tier II Customer Service, processed appeals and updated health coverage.

Education/Training:

Associate of Science Degree (General Studies) - Salt Lake Community College (2004).

Six Sigma Yellow Belt & Online Training.

Malcolm Baldrige Award Program.

Familiar with Employment Law & Quality Principles:

EEOC, ADA, ADEA, EPA, Title VII, FMLA, FLSA, OSHA, Workers Comp, ERISA, COBRA and HIPAA.

Familiar with Employment Life Cycle Knowledge:

Recruiting, screening, background check, hiring, orientation, development, benefits, performance management, employee relations, retention and termination.

Several HRIS Training Certificates – Ultimate Software

Independent Studies, Computers, Microsoft Office and Internet.

Sales, Communications, Processes and Systems Training. – Professional Education Institute

Three Month Mentoring Program Graduate. – Professional Education Institute

Professional Associations & Community Service:

Willow Springs Condominiums Home Owners Association Board of Trustees - Secretary (2007-2008)

Activities Committee Chairperson (2007-2008)

Young Mens President (2006)

Provo College Business Advisory Board (2005)

Rosewood Condominiums Board of Trustees - Secretary (2004)

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