Customer Service Sales

Derek Patrick

*** *. ****** ******, ******, Ohio 45875

419-***-****, **************@*****.***

Objective

To obtain a full-time position that will utilize my education, skills and abilities.

Qualifications

•Strong time management, leadership, and organizational skills

•Exceptional verbal and written communication skills

•Ability to adapt to new work environment and new technologies quickly

•Very hard working, trustworthy, and highly motivated

Education

The University of Findlay, Findlay, Ohio May 2008

Bachelor of Science in Business Management and Marketing (Double Major)

GPA: 3.4

Activities/Awards

•Varsity Baseball Team (Fall 2004–Spring 2008)

•Dean’s List (Spring 2006 – Fall 2008)

•Academic and Athletic Scholarships

•ETS Major Field Test Achievement Award

Work History

W.C. Wood Corporation Ottawa, Ohio July 2008-December 2008

Inside Sales Coordinator

•Coordinated sales and contracts to both regional and national clients with multi-million dollars in annual volume

•Answered customer service phone calls, took orders over the phone, and gave guidance to customers regarding their questions

•Additional responsibilities involved data entry, order entry, setting up accounts, checking on inventory levels, production, and ETA’s for future production

•Used Excel extensively to fill out reports, place orders, and make invoices for freight costs.

Walmart Supercenter Defiance, Ohio February 2010- Present

Assistant Manager

•Drive sales by ensuring effective merchandise presentation, in-stock levels, budgeting and forecasting sales, and assessing economic trends and community needs

•Drive financial performance by ensuring sales and profit goals are achieved

•Model, enforce, and provide direction and guidance to associates on proper customer service

•Ensure compliance with company policies and procedures

•Provide supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, evaluating performance, and providing recognition

•Prepare associates schedules weekly

•Investigate possible theft issues and resolutions

Contact this candidate