Customer Service Representative

Karin van der Valk Home: 706-***-****

*** ****** ***, ****: 706-***-****

Ringgold, GA 30736

Email: ***************@*****.***

SUMMARY

Results oriented professional with demonstrated success in customer service. I am resourceful and take initiative to achieve customer satisfaction. I have worked to contribute to profitability in the wireless, consumer appliance and food industries by increasing on-line sales, reducing call cost and meeting schedules.

ACCOMPLISHMENTS:

• Successfully resolved customer complaints, promoted positive and realistic service expectations resulting in improved customer satisfaction and repeat sales.

• Provided new product offerings and on-the-spot sales.

• Compiled and reported call incidence data in the computer database.

• Successfully handled consumer inquiries, billing and service issues expediently.

• Provided customers with product information and instruction as needed.

• Mentored new employees in the use of computer applications and phone manner.

• Provided management with daily activity reports on consumer response.

AREAS OF EXPERTISE

* Customer Service & Support * Consumer Sales * Training & Mentoring

* Conflict Resolution * Microsoft Office * Consumer Product R&D

PROFESSIONAL EXPERIENCE

Part-time Temporary Jobs

MEMORIAL HOSPITAL: Pathology Lab Technician. Performed cytology prep work

LABCORP: Lab Technician. Performed hematology prep and testing.

CHATTEM INC: Full time temporary Consumer Affairs Auditor.

• Provided written and verbal response to consumer inquiries.

• Conducted investigations of consumer complaints.

• Audited consumer contacts in compliance with Standard Operating Procedures

Full Time Jobs

BISSELL INC: Michigan 8/01- 3/03 Cleaning Appliances Manufacturer.

Consumer Service Representative.

• Built immediate rapport with customers to understand their need and match it to the appropriate Bissell product solution.

• Successfully resolved issues and promoted positive and realistic service expectations for the customers and to their satisfaction.

VERIZON WIRELESS (Bell Atlantic Mobile): New Jersey 8/99-8/2000

Consumer Support, Senior Representative: Team Leader,

• Mentored new employees in the use of computer applications and phone technique with consumers.

• Trained in Consumer Cellular Communications issues, service response and conflict resolution.

KRAFT GENERAL FOODS: New York 1981- 1987

Consumer Support. Sr. Consumer Representative.

• Provided product nutritional information and customer complaint resolution.

R&D Technician.

• Conducted nutrition basic research and product development.

EDUCATION and skills

B.S. Business. University of the State of New York

A.A.S., Medical Technology, Queensborough Community College, N.Y.

Certification in Medical Technology New York City Board of Health N. Y.

Dalton State. Microsoft Office; Word, Excel refresher Course. Fall 2006

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