Customer Service / Management / Production

Michael Niebuhr

**** * **** ** #4-262-***-****

Milwaukee, WI 53219 ****.*******@*****.***

EXECUTIVE SALES PROFESSIONAL

EMPLOYMENT

**** – May 4, 2009 Imaging Service Representative Quad Graphics

Collaborate between the customer and sales department to create production schedules. Work directly with sales and clients determining best possible workflow while keeping costs down for both Quad and clients. Input digital files using smart tools to create a tracking system for all jobs in production. Solicit scheduled jobs to determine amount of production on a daily bases. Collaborate with production with use of spread sheets to communicate work flow and specifications of clients expectations. Inspect to ensure quality control of all finished product before proofing out to the client. Liaison between customer and sales to avoid any customer concerns that may arise. Input final bills for services rendered.

Key Achievements

• 7 years of Customer Service

• Implemented Lean Methodology with Standard Operating Procedures to create ideal workflow.

• Accounts access of 10 million dollars

2002 – 2003 Digital Plate Technician Quad Graphics

Create templates using a variety of press layouts (blueprints) to create plating surfaces for custom and web presses. Output plates for press using digital software and file specifications. Inspect and clean all plates before delivering to press room. Daily maintenance of all plating output devices.

Key Achievements

• Help start up and implement the plating procedures for the Man Roland Book Presses

• Tested new software and plating lines to insure best results

1997 – 2002 Production Manager Quad Graphics

Selected as a Founder of Quad Graphics West Allis Imaging. In this position designed, and

coordinated the start up of the Imaging Department. As a production manager, assumed the

responsibilities of all job related functions such as color proofing, digital film output, plate making, Lithographic stripping and customer service. Responsible for all work input and output through the production area. Collaborate with Press room and CSR area while meeting customer

and internal production demands.

Key Achievements

• Co-Founder Quad Imaging West

• Implementation of first Custom Web workflow.

• Help grow the department by 40%

• 4 Years experience of department management

• Hire, train and educate Quad employees

1992– 1997 Ad Stripping / Production Quad Graphics

Handle ads through Sussex Imaging for all customers. Implement changes per customer request using film alterations while creating final copies for plate room. Work closely with Imaging CSR department. Proof out product to the client in a timely matter to meet all customer demands and schedules.

Key Achievements

• 5 Years Lithographic Stripping / Film

• Changed workflow's and came up with new strategies creating new work instructions eliminating the

amount of labor needed each day.

Nov 2,1987– 1992 Ray Star / Color Proofer Quad Graphics

Output digital films from Scitex Department. Measure and inspect film for file and print specifications.Create Color proofs for customer and press. Clean and maintain output equipment.

Key Achievements

• 4 years color proofing

• Digital Film creation.

EDUCATION

High School Diploma

Studied General Liberal Arts at MATC

SOFTWARE

Windows / Outlook / Adobe / Photoshop

Contact this candidate