Customer Service Manager
Resume:
KAREN J. SCOTT
P.O. Box ***
Lawrence, PA 15055
______________________________________________________________________________________
Objective
To obtain a position where my skills can be utilized to smoothly handle customers, relations
and improve company image.
EMPLOYMENT HISTORY
SECURED LENDING SERVICES, CRAFTON, PA - SETTLEMENT COORDINATOR, POST CLOSING
2/2010 THRU PRESENT
• Open files to start the closing process on resale of REO foreclosures in a
high volume title and escrow office.
• Contact HOA, real estate agents and lenders to get necessary information to
help settlement agents prepare file for closings.
• Assist in getting information to clear the title for closings.
• Contact water/sewer and tax offices to clear any outstanding invoices.
• Assist with the high volume of communication throughout the closing to
make every transaction go smoothly.
• Scheduling closings.
SINGLECOURCE PROPERTY SOLUTIONS Canonsburg, PA HUD PREP
11/16/09 thru 1/12/10 - Laid Off
Worked on preliminary HUDs for lenders
PNC BANK Pittsburgh, PA Credit Councelor
August 2008 thru 11/12/2009
Very busy call center environment calling customers to obtain late payments. On phone daily all day taking and making calls and handling customer service issues as well as taking payments. Also on computer all day updating customers informtion. Use of fax machine and copy machine also.
LSI
Tax Examiner – Coraopolis, PA
November, 2007 – Laid off 5/2008
Penn Suburban Abstract
Pre-closing Processor Cranberry Township, Pa October 2006 – Laid off 10/5/07
Answering Switchboard Calls, Scheduling closing, obtaining pre-closing documents from realtors, buyers and sellers and tax offices
Nationwide Appraisal and Title Services
Tax Examiner Canonsburg, Pa
June 2002 – July 2006
Working in a newly created position to obtain tax information
From County Tax Offices on line or by telephone, and either sending the information to the title reviewers, or sending additional information and checks to the counties for the information requested. Extensive phone and computer work daily.
Customer Service Department
4/2004 thru 7/2004
Daily contact on the phone, email, and faxing with our clients and customers to resolve problems, making the work flow faster and smoother. Also worked on the switchboard during this time routing calls throughout the company.
Title Reviewer 6/2002 until 4/2004
Review of titles to send to client for updates. Working with
Abstractors for information. Extensive computer work, with inhouse program, Word, Excel and Lotus Notes.
Extensive overtime in other areas: Closing department, working on preparation of HUD-1’s, ledgers, typing of titles, title preparation to send to the title companies after closings, sending the mortgages to be recorded to the court house, and doing troubleshooting on mortgages with problems that need resolved to be recorded.
Washington Mutual Home Loans Inc. formerly known as PNC Mortgage
Loan Processor Bethel Park, Pa.
July 1998-May 2002
Processed and closed all loans. Responsible for a large pipeline and collected conditions from borrowers and/or loan officers for coordinating settlement of loan transactions. Worked closely with borrowers, title companies, and loan officers to arrange settlements. Provided excellent customer service to borrowers and service partners. Software packages used: Lotus Notes, Word and Excel for Windows. Alltell Interact: database used for tracking applications and producing loan documents.
Mellon Bank, Washington , PA Retail Teller 1995-July 1998
Met and greeted customers, teller at the window inside the bank, also drive-thru and traveled to other office to fill in where needed. Balanced drawer daily. Also served as ATM coordinator. Completed monthly reports. Answered the PBX switchboard (8 incoming lines), handled inquiries and took messages. Photocopied, faxed and processed mail. Typed reports and checks. Provided excellent service to customers and other service partners.
A Cut Above, Washington , PA Hairdresser 1996-July 1998
Styled hair for a large client base. Assisted other stylists as needed. Answered phones, scheduled appointments, providing good customer service.
Wendys, McMurray , PA Cashier 1994-1995
Took orders for customers and collected money for orders. Balanced cash drawer daily. Prepared food orders and provided good customer service.
Canon Products, Canonsburg , PA Seamstress, Packer and Deliverer 1989-1994
Small Business Manager, Canonsburg , PA 1975-1989
Hairdresser, Office Manager and Bookkeeper, prepared taxes.
Also additional qualifications:
Raised 2 children
Girl Scout Leader of 2 troops - 5 years
Manager of 10 Troop Leaders - 5 years
Leader of 4-H Group 5 years
Secretary of Vella Dance School – 2 years and assistant to owner for
10 years.
6. Leader of Sewing Group that met monthly in Washington County - 2 years
7. Sunday School Teacher – 5 years
Mellon Bank, McMurray , PA Teller 1973-1975
General teller functions. Balanced drawer daily, provided customer service.
Crocker Bank Torrance, California 1974-1975
Worked as a teller, and head teller.
EDUCATION
East Central High School , Tulsa , Oklahoma Business and Clerical
Ricks College , Rexburg , Idaho General Curriculum
Pittsburgh Beauty Academy , Charleroi , PA Graduated in Cosmetology
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