Erica L. Smith
College Park, GA 30349
***************@*****.***
Objective
To obtain a position which will grant me the opportunity to demonstrate and utilize my science education, customer service, and administrative assistant knowledge, experience, and skills; as well as enhance and gain additional work related experience.
Qualifications
Self-starter; work independently and as a team; calm under pressure and handle rapid change easily; excellent attendance and dependability; people and operations oriented: 5 years biology major education; 6 years customer service and product sales; 3 years administrative assistant; 3 years hospital volunteer.
Education
Lynwood High School
September 2001 – June 2005
Graduated – High School Diploma
Clark Atlanta University
August 2005 – December 2009
Major: Biology
Degree: Bachelors of Science
Graduated May 17, 2010
Experience
August 2010-Present- Clayton County Public Schools
Substitute Teacher of Biology
Jonesboro, GA
● Act as a replacement facilitator, coach, and leader when regular instructor is gone.
● Supporting the absent teacher in him/her in his/her efforts to help children learn.
● Maintain the safety of the students.
● Perform the duties and responsibilities a principal may expect of a teacher.
● Continuing the instructional program as described by the regular teacher.
August 2006-May 2010- Clark Atlanta University
Independent Studies Student Researcher
Atlanta, GA
• Performing tasks associated with cell division in mitosis and meiosis.
• Performed Linn Assays using MSG to determine mutation in the cell division of mitosis and meiosis.
• Being a student/peer instructor for laboratory activities, that were associated with the lessons learned in the lecture portion of the course.
• Identifying problems found during, and after tasks are performed.
• Delivering proposals and presenting findings to other instructors and student researchers.
May 2006 – June 2010 - Sales Associate
Bath and Body Works
Atlanta, GA – Fayette Pavilion and Lenox Square Mall
Downey, CA – Stonewood Mall
• Performing sales transactions (purchases, returns/exchanges, opening and end-of-day procedures); and providing assistance and urgency with customers.
• Handling merchandise and stocking inventory.
• Maintain an accurate knowledge base on all products sold.
January 2005 – July 2007- Administrative Assistant
Cain-Smith Professional Services
Lynwood, CA
• Provided administrative assistance to owner/president in the areas of preparing various correspondence and spreadsheet documents using Microsoft Office software; and scheduling appointments for clients (tax preparation, notary public, and/or bookkeeping services).
• Assisted clients with payments and issuing invoices.
• Answered phones and processed incoming and outgoing mail.
May 2001 – September 2004 – Volunteer
Daniel Freeman Memorial Hospital
Inglewood, CA
• Interacted with hospital patients in the areas of room visits, delivering floral arrangements, and patient group activities.
• Transported medical records and filing documents.
• Provided technical support in a variety of activities.
• Worked as a patient access representative.
Skills
Computer Skills: Microsoft Office (Word, Excel, Access, PowerPoint)
Laboratory experience
Typing: 120 wpm
Cashier: Purchases, returns, exchanges, register (opening and end-of-day)
Customer Service
Stock Clerk
References
Available upon request.