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Manager Customer Service

Location:
San Diego, CA, 92127
Salary:
95,000
Posted:
August 29, 2012

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Resume:

Jeri Lyn Egbert

***** *** ****** #* • San Diego, California, 92127 • wm9yx3@r.postjobfree.com • 858-***-****

Career Profile

Over fifteen years of experience in marketing B2B and B2C telecom, technology, software and healthcare products. My experience included development and implementation of marketing communication programs and promotions, project and event management, web site development and maintenance, advertising (online and print), public relations, trade show management, sales collateral development, budgeting, social media, copy writing/editing, and training. Strengths include managing complex projects with multiple priorities, completing assignments with minimal supervision, efficient utilization of outside resources, effective communication with technical personnel and executive management.

Professional Experience

PacketVideo Corporation – San Diego 2007 – Present

Director of Marketing 2010 – Present

Oversee all aspects of Marketing Communications for both the B2B corporate marketing strategy and the B2C launch of our direct to consumer brand of software and mobile applications products. In charge of Branding, Strategy and Plan creation, Campaign creations and deployment Budget Management, Public Relations, Advertising, Social Media, Website Presence and participation at Trade Shows and Events. Hands-on Manager with my team to ensure we are being effective and seeing returns on all of our Marketing programs.

Sr. Marketing Manager 2008 – 2010

Worked closely with the VP of Marketing as well as the Sales Management to create effective campaigns, collateral presentations and outreach for cross-channel promotion of the products for both white label placement and the initial launch of our consumer brand. Continued management and executing all aspect of Trade Show and Event participation.

Trade Show and Event Manager 2007 – 2008

Was responsible for all aspects of participation in 12 US based and international Trade Shows and 8 events per year. Oversaw design and layout that encompassed everything from electrical and internet layout and visitor flow in the booth. Selected and managed all vendors in the US and Internationally. Created the trade show strategy, schedule and budgets for the annual schedule, allocation and management. Developed the public relations outreach for effective coverage or product launch at each event

Consulting – San Diego, CA 2006-2007

Various contracting jobs with companies located in San Diego and Chicago to include PR, Marketing Management and Trade Show & Event Management. Name and references will be provided upon request.

Continuous Computing –San Diego, CA 2006

Trade Show and Events Manager

Responsible for creating the overall event strategy by recommending, planning and executing corporate participation in trade shows, events, seminars. Managed all event operations and worked closely with the Marketing team to determine messaging for events. Worked closely with all functional groups within the organization to insure all objectives were met.

DivX, Inc - San Diego, CA 2004 – 2006

Conference and Events Marketing Manager

Responsible for recommending, planning and executing corporate participation in events for DivX, Developed strategies for overall effectiveness and participation in these events. Managed all event operations and determined messaging. Worked closely with all functional groups within the company to ensure all business unit goals were accomplished.

Jabra Corporation – San Diego, CA July 2000 – Oct 2004

Channel Marketing Manager 2003 – 2004

Coordinated and oversaw management and implementation trade shows, channel partner programs and special events. Worked closely with partners to create spiff programs, which resulted in a sales increase of 30%-40% during each incentive period. Created product launch plans to effectively rollout new products to staff and customers. Interfaced regularly with PR agency for product launches and partner press releases. Traveled regularly to set-up and oversee events. Developed a in-store display program with an overwhelming response of 70% of all channel retail outlets ordering the displays for their locations.

Customer Service Supervisor and Trade Show Manager 2002 – 2003

Advanced to oversee budgeting, logistics and staffing for trade shows and events as well as develop and oversee the Customer Service department. Handled escalated customer issues, established procedures, recommended staff requirements and created training materials and reference binders. Quickly grew a top performing team from two people to eight to handle 500% volume increase ignited by highly successful product launch. Prevented an estimated $1 million in additional expenses and halted customer complaints by identifying, tracking and reporting a quality issue with a new product in order to quarantine 250,000 defective units. Reviewed and recommended trade show participation and managed all aspects to ensure marketing objectives and branding message were properly conveyed.

Marketing & Sales Administrative Assistant 2000 – 2002

• Assisted Sales and Marketing department by coordinating trade show participation, handling travel arrangements and managing printing and inventory of marketing collateral.

• Regularly tasked with special research projects regarding market trends, customer information and competitive analysis.

Prior to 200, held progressively responsible positions within the Marketing Discipline

Education and Specialized Training

Certified Meeting & Event Planner (CMP) – SDSU – (currently in progress)

Certified Trade Show Marketer Program (CTSM)- Northwestern University –(currently in progress)

SDEA – Certificate of Completion for Supervisory Skills Workshop

eCommerce: Business Strategies for the New Marketplace – USC Marshall School of Business

University of California San Diego – La Jolla, CA - coursework

Grossmont College – La Mesa, CA - coursework



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