Personal Banker

Charles Chang

****b **th Ave NE

Seattle, WA *8105 Phone 206-***-****

********@*.**********.***

Objective

Qualifications summary

Education

To acquire a position as a Korea based Account Manager position

Responsible, very goal-oriented individual. Proficient in presentation and public speaking. Excellent written and verbal communication skills. Focused and can manage multiple projects with enthusiasm.

Fall 2003- Summer 2009 University of Washington Seattle, WA

• Economic Geography

Throughout my pursuit of an Economic Geography degree I was able to get experience in the basics of economics as well as many geodatabase systems such as ArcGIS. Many key aspects I have learned in economic geography are business and marketing geography, regional development and location, global trade and transportation, economics of resource use and land use, political economy of developing world, and urban economic studies. I am also experienced with GIS analysis, map sources and map errors, urban and transportation GIS analysis, as well as natural resource and environmental analysis.

Professional Experience

September 2006- May 2009 Wells Fargo Bank

Personal Banker

 Managed customers relationship with the bank, services relationships and cross-sold all products and services. Sales of core products increased from 57% to 157% in my second quarter of working. Currently at 162% of core sales.

 Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities such as mortgage, financial consultant, and private bankers. Achieved 190% of minimum standards.

 Provided broad base of financial and credit services with the goals of acquiring 100% of the customers' business.

 Used profiling analysis tools to identify cross sell opportunities and made outbound sales calls typically by phone to increase product per customer ratio from 4:1 to 6:1.

 Proven sales and customer service experience in a fast paced retail banking environment.

 Responsibilities to handle all confidential information within the work place .Well versed with Microsoft office, 67 wpm.

March 2006- September 2006 Wells Fargo Bank

Lead Teller

 Under limited supervision, provided the same duties as a teller in addition to handling compliance of audit operations and regulatory issues.

 Provided workflow scheduling, transaction approval, teller training and teller supervision.

September 2005- March 2006 Wells Fargo Bank

Teller

 Identified and made sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service.

 Duties included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.

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