Customer Service Data Entry

Phillip W. Ayres **** Hawthorne Street Philadelphia, PA 19124

Phone Number 267-***-****

E-mail: *****.*****@*****.***

OBJECTIVE

To obtain a challenging position in the field of customer service, social service, and - or a Non-Profit organization that enables me to utilize my supervisory, administrative and communications skills and experience while providing an opportunity for personal and career growth.

SUMMARY OF QUALIFICATIONS

• Data entry, office administration, reception, filing, presentation, program development, fund raising, vocational development, scheduling, in-service education-instruction, security assessment and implementations and clerical skills

• Valid PA driver’s license with map reading, course plotting, and navigational skills

• Strong interpersonal skills with the ability to solve problems and resolve conflict, and get things done with others

WORK-EXPERIENCE

3-201*-*-**** Christian Community Outreach Ministries

Program Supervisor Danbury, Ct. As the Program Supervisor of the Discipleship House I oversee the 12-18 month residential faith-based transitional facility. My duties include program development, case management for the residents of the program, progress monitoring, resident transport, one on one and group counseling, staff training and scheduling, security for the building, teaching, data entry, program intake, program presentations to other organizations. My duties also include referral and preliminary intake for men looking to go into long term residential drug and alcohol treatment. Men enrolling in the volunteer program also are my responsibility. To ensure that they meet Christian Community Outreach standards and protocol for volunteers, as I also schedule, screen, monitor and assign work for male volunteers.

10-2008 - 3-2010 Pivot Ministries-Director of Christian Education Staff Support Driver Medical Appt Coordinator - Computer Technical Support Bridgeport-Norwalk, Ct. As Education Director I was responsible for all Bible classes, teaching, and scheduling teachers. I also maintained and monitored all academic records. Teaching and training others in the protocol of teaching group study classes also my responsibility. Assisted Induction Center Supervisor in the scheduling of all student appointments and transport of all students to appointments, events, and scheduled outings. Maintained ministry computers at the Main campus. Installations, troubleshooting and general maintenance were my sole responsibility. My greatest role came as a mentor to younger staff-support and role model to students as evidence that the program works.

1-2007 - 7-2008 Collection Agent Alliance-one Trevose PA.

First Party Collections using computerized system. High volume Call Center.

Customer service and Data Entry inputting. Faxing and high volume copying.

Duties: are to make high volume phone inquiring to delinquent clients. Fact find and document input all data and present payment options. Big part of presentation of payment options is to educate clients to potential and new money sources to make payment on their delinquency. Also research and investigate client identities by verification standards in compliance with Federal Debt Collectors Association.

5-2005 – 7-2006 New England Teen Challenge H.Q. Brockton, MA

Intake Coordinator • Under the direct supervision and instruction of the Regional Director of Intake, in the network of New England Teen Challenge, I coordinated entrance procedures into nationally recognized long-term faith based drug and alcohol residential programs; procured and maintained student records including updates and transfers of students within the network of New England Teen Challenge; maintained all legal and personal liabilities of students regarding legal status and/or personal status within program; acted as liaison between judicial system and network of New England Teen Challenge; and worked in conjunction with campus supervision to oversee well being of students

3-2004 – 5-2005 Philly Shuttle, Philadelphia, PA Interstate Shuttle Driver

• Provided door to door service to passengers to and from airports, train stations, and bus stations in the tri-state area; collected fares and assisted passengers with luggage; mapped out routes ensuring first class service to all patrons; and provided private chartering services

12-2003 – 3-2004 Pivot Ministries, Norwalk, CT

Intern

• Acted as head kitchen coordinator responsible for and maintained running inventory of all donated foods and provisions; maintained cleanliness of all facility kitchen machinery and storage areas; and taught basic Theology classes

6-200*-*-**** Philadelphia Teen Challenge, Philadelphia, PA

Staff-Intern-Volunteer

• Acted as worksite coordinator; taught group study classes; and provided driver and escort services for faith based residential drug and alcohol program

12-200*-*-**** Eden’s Para transit Corporation, Philadelphia, PA

Para-Transit Driver

• Transported mentally and physically challenged individuals to scheduled appointments utilizing specialty and conventional vehicles

4-1998 – 10-2001 Dave’s Limousine Service, Philadelphia, PA

Shuttle Driver

• Provided passenger door to door pickups and drop offs; acted as company representative and public relations liaison; collected fares and maintained daily accounting of all money collected; maintained documented account of all passenger departures and arrivals

4-1997 – 4-1998 Philadelphia Corp. for the Aging, Philadelphia, PA

Meal Delivery Specialist

• Packed and delivered hot and cold meals to home bound senior citizens and mentally and physically challenged individuals; performed spot checks for problems with clients provided personal attention and hands on inquiry of client activities

9-1993 -10-1997 Faith Assembly of God Men’s Home, Philadelphia, Pa.

Program Director

Overseer of Long term Residential Faith-based Transitional program. Duties included training of facility staff, all theological and life skill teaching, vocational scheduling and advocating, one to one counseling, representative for Community Outreach Ministry and liaison to all commercial and community sectors as Program Director and facilitator

EDUCATION

2006 New England Teen Challenge Restoration Ministry

2002 Teen Challenge Training Center. Theology Studies

2001 Lincoln Technical Institute Basic Computer Course

1999 Berean/Global University of Biblical Studies Bible Studies

1998 Philadelphia School of Urban Missions

1984 High School: Alameda High School Alameda, Ca. G.E.D.

*References available upon request

1) Phillip Menditto Sr. Pastor Philadelphia Christian Center Assembly of God Church Bensalem, Pa. 215-***-****

2) Pastor David Smith Exec. Dir. Pivot Ministries Bridgeport, Ct. 203-***-****

3) Rene Chalet Program Supv. Christian Community Outreach Discipleship House Danbury Ct. 203-***-****

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