Customer Service Manager
Resume:
To whom it may concern,
I'm currently enrolled at Northwest Vista College and am working on a Dual Associate's Degree in Computer forensics and in Information Security and Assurance and plan to finish out my Bachelor's Degree at Texas A&M. I currently hold a 3.5 GPA and will be obtaining my A+ by the end of September of 2011 (this coming month). I will also will be receiving my Security + and Linux+ certification by the end of December of this year. I do not have work experience just yet but am seeking employment an entry level position in the IT field so that I can that I can gain the experience required to be successful in my area of study. I have an Accounting background, but do feel that I can start out as an entry level position' in the IT area if the opportunity is given to me. I have had experience in payroll, accounts payable, data entry, and accounts receivables. The closest I've come to working with computers, is within family and friends, by repairing computers, troubleshooting, upgrading and some basic home networking. As well as the courses I have taken and continue to take to obtain my degree. I am also open to positions in accounting and customer service.
Objective: To obtain a position with a company that will utilize my computer skills, customer service skills and data entry skills.
Summary of Qualifications:
• Microsoft office proficient
• Aiblity to adapt to new environments
• Windows 95,2000,2003,XP, Vista, 2007
• Customer Service skills
• Excellent Problem Solving Skills
• FTK forensics tool
• Payroll Skills
• Oral and written communication skill
• Analytical Skills
• QuickBooks proficient
• Ten-key by touch
• Ability to identify and prioritize essential tasks to meet deadlines
Course Work Study:
• Fundamentals of Info Security
• Unix Operating System I
• Intro to Digital Forensics
• IT Essentials I: PC Hardware
• Intrusion Detection
• Operating System Security (linux II)
Employment: Quality Remodel San Antonio, TX
Assistant Office Manager 11/2006 – 11/2009
Responsible for processing employee time sheets to ensure weekly payroll. Initiate and complete company payroll. Create company invoices for completed work performed on project sites. Responsible for monthly billing. Verify that all incoming accounts payable invoices had appropriate approval, coding and accounting info, prior to processing. Data entry of payables. Pay company bills. Account reconciliation. Office filing of contracts, vendor accounts and employee information. Answer incoming phone calls. Co-ordinate employee schedule with project foreman. Provide Customer Service to clients. Month End Close.
USAA San Antonio, TX
Member Service Representative 03/2004 – 10/2006
Provide customer service support to members. Updated auto, PAF’s and homeowners insurance policies according to member request via mail or by phone . Assisted members with insurance inquiries. Made Customer Service outbound calls to members to resolve issues/concerns regarding insurance policies. Handled problem insurance policies. Assisted in manager in special projects related to insurance policies.
Sprint PCS Kansas City, MO
Accounting Clerk 05/1999 – 10/2001
Provide training and support to regional finance groups. Central point of contact for escalated issues. Provide customer service to vendors and customers. Resolved problem invoices to ensure payment is received by vendors. Verified and processed accounts payable invoice. Vendor account manager. Traveled to regional sites to provide training to accounting personnel.
Education: Northwest Vista College San Antonio, TX
Dual Associates Degree in Computer Forensics and Information Assurance and Security
***Anticipated graduation date – 12/2012***
Personal
References: Armondo Montoya
San Antonio,TX
Terry Rowton
San Antonio, TX
Thomas Kinderknecht
San Antonio, TX
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