Customer service , handling queries meeting clients

CURRICULUM VITAE

Name : Mary Sangeeta Das

Address : **/* ***** *** **** Kolkata 700016

Phone : 967-***-****

Email : wkzoah@r.postjobfree.com

Date of Birth : 25th November1983

Married Status: Unmarried

Profile

Over Four years experience in Insurance, Customer Service, HR and Operations . Have an excellent relationship with the customers. Highly adept in manpower handling and commanding excellent relationship with team members.

Objective

To reach the top of the corporate ladder by total dedication and focus and by maintaining

Ethics and values in life and profession.

Job Experience:

1st March/2008 to till date: Max New York Life Insurance Co. Ltd.

At present working in the Business Recovery Unit As Customer Retention Executive

Key Responsibilities :

• Managing business partner with a team of 8 outsourced CREs pan East towards policy retention & customer service . Proactively conducting special informative & motivational training programs for making them more productive & helping them in contributing to company’s revenue . Updating & driving them towards achieving the set targets

• Persistency, retention and stability of the lapsed policies and majorly working towards the complained handling policies of the Company . Calling up the customers , Meeting them , convincing them to make further investment & revive their policies . Handling customers & rendering all duties of a good customer service .

• Recruiting candidates in Buisness Recovery Unit , conducting interview sessions and some other HR activities .

• Managing the attrition level in the department by motivating them , arranging Rewarda & Recognition Programn , highlighting them to the top management

• Maintaining employee relations through problem solving , employee engagement programs sharing of best practices & helping them to be more productive & focused .

• Preparing Contests for the team & Power point preparations for the training of Insurance Concepts & products

• Interacting with the clients. Relationship building with clients as well as the Branch Heads in an effort to highlight the benefits of the product & the measures to adopt in order to arrest lapsation.

• Preparing MIS s for the east location of the collections & target , sending reports to HO about the efforts put in the lapsed policies . Mail handling of the customer complains & resolving them .

• Coordinating with the sales team as well as the clients in getting the policy reinstated .

24th November/2006 to 28 February/2008: Max New York Life Insurance Co. Ltd for Amsure Branch .

Key Responsibilities :

Worked in the New Business Department as an Operations Executive.

• Maintaining the tracker of the logged in forms

• Quality checking of the proposal forms

• Resolving the discrepant forms.

• Dispatching the quality checked forms to the head office.

1st September/2005-20th November/2006: ICICI Prudential

Key Responsibilities :

Worked as a Telesales Executive

This was my first job as starters and it has provided me the opportunity to learn the basic of Insurance.

• Have to take calls of the customer and handling their queries.

• Selling Insurance over phone and successfully meet the targets.

10 June/2005-30 July/2006 : Kankei

Worked as the Customer Care Support for inbound process for vodafone in Kankei

• Taking calls of the customer & resolving their queries .

Educational Qualification:

Year Of Passing Examination University/College/School/ Percentage

2005 B.A History Hons Loreto College 55%

2002 Higher Secondary Loreto Sealdah 60%

2000 Madhyamik Loreto Sealdah 50%

Areas Of Interest

Reading Books, listening to music and Cooking.

Competencies

• Highly equipped with the computer soft skills of Microsoft Word ,Excel ,Powerpoint .

• Highly skilled in presentation ,training & motivation.

• Equipped in preparing & publishing MISs .

• Fluent in all the 3 languages of English , Hindi & Bengali .

Achievements

• Won Customer Appreciation Award in October 2010 for excellent customer service.

• Successfully won the Award for Jan Mein Josh Lagao Contest by achieving 92 % in grace collection in the year 2007

• Successfully won June Ka Junnon Contest in lapse collection & reinstatement in the month of June 2008 .

• Received 5 Cultural Ambassador Nominations for exemplifying MNYL values of Knowledge , Excellence , Teamwork , Integrity & Honesty in the year 2008.

• Won the Chosen 1 award for getting the maximum votes in ASAT Survey in quarter 1 in the year jan 2009 .

• Won the Best Striker for 37 Month Persistency Contest by successfully reaching 37.5 % & over achieving the target by 2% in June 2009 & won Rs 9000 Sodexo coupons .

Date: __________________________

Place: (Signature)

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