Human Resources Training

PROFESSIONAL QUALIFICATIONS

Highly accomplished Human Resources leader with 12 years senior management, budgetary and strategic planning experience in diverse arenas ranging from the public sector to privately owned companies to a Fortune 200 corporation. Multi-site, multi-state, international management experience. Background includes education, retail, financial, manufacturing, and service industries. Experience in union and non-union facilities. Recognized for broad leadership capabilities; ability to build high-performance work teams at all levels. Proven success designing programs to meet organizational objectives. Outstanding interpersonal skills. Organizational Development & SPHR certification.

SUMMARY OF EXPERIENCE

PRAIRIE STATE COLLEGE, Chicago Heights, IL (Community College) 2007 to present

Executive Director of Human Resources & Employee Relations

College Ethics Officer; Member of strategic planning team. Hands-on responsibility for all day-to-day HR operations including recruiting, benefits, performance management, onboarding, compliance, payroll, employee and labor relations and grievances. Responsible for training and professional development of all support staff.

•Lead negotiator, negotiating contracts with four unions while maintaining excellent relationships

•Developed “Red Flags, ID Theft” policies, training program and implemented procedures for institution

•Negotiated membership in college consortium which cut advertising costs by 75%

•Implemented a new classification and salary structure for all non-faculty staff

•Outsourced application process reducing cost and manual processes by 2/3

•Implemented online time/attendance process

•Developed and implemented additional tax deferred retirement plans in the form of 403(b) and 457(b).

JET SUPPORT SERVICES, INC., Chicago, IL (provider of global aviation services) 2004 to 2006

Director of Human Resources

Reported to CEO. Member of strategic planning team. Hands-on responsibility for global deployment of all human resource programs and policies. Implemented new performance management program requiring a higher level of accountability. Appointed by CEO to chair several key steering committees. Member of senior global management team. Hands-on responsibility for human resource functions (benefits, recruiting, onboarding, performance management, training, compliance, employee relations, payroll) in 12 domestic / 6 international offices.

•Administered corporate-wide human resources and training budgets totaling $14 million

•Surveyed employees, used input to create on-line recognition and rewards program

•Established in-depth management training program for all supervisory personnel

•Developed in-house training subject matter experts, reducing training costs by 75%

•Implemented company-wide formalized training and development plans for all employees

•Implemented customer call center to handle customer & vendor inquiries, creating significant efficiencies

•Increased level of employee health care benefits while reducing costs for both the organization and employees

CHARTER ONE BANK ($44 billion in assets) / ADVANCE BANK, Lansing, IL ($650 million in assets) 2000 to 2003

Vice President of Human Resources

Reported to CEO. Member of strategic planning team. Responsible for development, management and administration of all employee programs for 300 employees / 18 locations. Directed day-to-day operation of HR functions, including recruiting, compensation, payroll, onboarding, performance management, training, employee relations and management of all benefit plans. Established and implemented several innovative programs, i.e. birth month audits, employee benefit statements, employee satisfaction survey, 401(k) educational programs, personal development plans and health screenings. Experience with mergers/acquisitions. Mediated all employee relations issues. Monitored and administered compliance with state and federal regulations Managed staff of five.

•Reduced employee turnover by 53% in one year

•Implemented 401(k) educational programs, leading to a record high employee enrollment (81% participation)

•Overhauled performance management program for all employees (exempt and non-exempt)

•Initiated company-wide management training to improve supervisory skills

•Successfully challenged three EEOC complaints resulting in dismissal of charges

•Initiated computer-based compliance training, saving $74,000 annually

FORD MOTOR COMPANY, Chicago Heights, IL (Global automotive manufacturing corporation) 1998 to 2000

Employee Training and Development Manager

Managed all training & development activities for Ford Motor Company's Chicago Stamping Plant and distribution center. Distributed parts to plants nationally. Member of plant senior management team, responsible for organizational development & employee training (2,500 employees). Worked closely with union officials. Training responsibilities including management, soft skills, technical, launch, diversity and harassment prevention for all employees. Implemented major EEO and diversity initiatives. Developed strategic training plan and administered annual budget. Appointed to Ford’s Vehicle Operations Leadership Group at Corporate Headquarters responsible for implementing company-wide culture change & diversity program. Responsible for maintaining training compliance with OSHA & ISO9000 mandates. Managed staff of four.

•Administered $5 million annual all-inclusive human resources development budget, reporting directly to corporate headquarters

•Implemented Ford Motor Company Leadership Initiative in Chicago

•Instrumental in securing $450,000 annual state development grant and other alternative funding

•Collaborated with local United Auto Workers union to provide $220,000 Technical Skills Grant for skilled trades training programs

•Negotiated on-site technical instruction for hourly and salaried personnel resulting in 55% training cost reduction

•Developed and implemented training tracking system to maintain accurate training records for all employees

INTERIOR ARCHITECTS, Chicago, IL (Global interior architectural / design firm) 1995 to 1998

National Training Manager (1996-1998)

Promoted to this national management position. Created and implemented standardized training procedures for 30 locations / 400 employees nationally. Negotiated national vendor training contracts and managed national training budget of $1 million. Created strategic plan for corporate-wide training and development program. Indirectly supervised staff of eight.

•Developed and conducted client/team communication seminars nationally

•Created “New Employee Orientation Checklist” reducing initial orientation time by 60%

•Created national training standards for all positions

•Initiated corporate benchmarking program to measure training effectiveness

Regional Human Resources Manager (1995-1996)

•Provided HR leadership to Midwest regional offices

•Managed all staffing activities including succession planning, transfers and promotions

•Directed compensation and benefits policies to support company objectives

•Managed regional employee relations activities

•Oversaw performance management function

•Coached managers in associate selection, retention and management

EDUCATION

•Master of Arts - Communication and Training, 1995, Governors State University, University Park, Illinois

•Bachelor of Arts - Liberal Arts, 1993, Concentration in Business Management, Governors State University, University Park, Illinois

PROFESSIONAL CERTIFICATIONS

•Senior Professional In Human Resources Certification (SPHR)

•Certification in Organizational Development, Massachusetts Institute of Technology

•Finance for Non-Financial Managers, University of Chicago

PROFESSIONAL AFFILIATIONS

•Society for Human Resources Management

•South Suburban Human Resources Society

•American Society for Training & Development

•Adjunct Professor, Governors State Univ.

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