INFORMATION TECHNOLOGY SPECIALIST

SUMMARY OF QUALIFICATIONS

• Highly talented and results-driven Information Technology professional possessing exceptional connectivity support skills.

• Demonstrated ability to troubleshoot advanced computer hardware and software problems and build computers from the ground up.

• Strong background in installation and networking of new systems, improving functionality and security.

• Solid track record of leading major projects to successful completion under tight deadlines. Excellent technical background with proficiency in Project Management, Networking, Technical Support, Problem Resolution, Connectivity and System Rollouts.

• Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications. Work well on large projects with short timeframes. Adept at acquisition of new works and contracts for employer.

• Demonstrated success leading assembly, installation, testing, and technical support for complex systems.

• Solid leadership and team building skills, able to communicate with a range of individuals to ensure smooth implementation.

• Proven track record of quickly and effectively assessing hardware and software needs and recommending enhancements, upgrades, and modifications. Extensive experience preparing detailed technical documentation and diagrams to enable training and streamline future maintenance efforts.

PROFESSIONAL EXPERIENCE

Help Desk Technician, Home Depot (BCS Staffing), Austin, TX (2008 - Present)

Provided 1st -level technical support for Home Depot direct marketing clients utilizing SAP POS and Ordering system. Troubleshot, diagnosed, and repaired hardware and software issues for Home Depot and associate-specific applications. Communicated with clients to resolve technical ordering and sale issues; gathered relevant information and recommended effective resolutions. Key Achievement:

 Consistently maintained compliance with all corporate policies, procedures, and standards.

Facilitator & Final Test Technician, AMAT (Adecco Staffing), Austin, TX (2006 – 2008)

Contracted to oversee assembly, testing, troubleshooting, and technical documentation for 200 mm and 300 mm machines for leading producer of nanomanufacturing technology solutions. Assemble components, set gauges, load software, install gas and air lines, and verify wafer movement pressure settings. Ensure proper sealing to prevent contamination once in use. Consistently adhere to engineering standards and client specifications. Maintain thorough and accurate documentation of all systems and calibration testing. Coordinate with vendors to replace faulty or damaged equipment. Train team members and clients. Key Achievements:

 Identified equipment failures through rigorous testing, diagnosed cause, and recommended modifications / replacements.

 Ensured all shipped equipment performed in accordance with acceptable operating standards.

 Handled preventive and corrective maintenance for various equipment and resolved technical and electrical malfunctions.

 Created wiring diagrams, layout drawings, and engineering specifications for systems and equipment modifications and expansions.

 Contributed to design and implementation of Operating Manuals for various new magnet products.

Help Desk Technician, Harte-Hanks (Staff Mark), Austin, TX (2007)

Provided 2nd-level technical support for Harte-Hanks direct marketing clients utilizing FedEx shipping account. Troubleshot, diagnosed, and repaired hardware and software issues for FedEx and client-specific applications. Communicated with clients to resolve technical shipping issues; gathered relevant information and recommended effective resolutions. Key Achievement:

 Consistently maintained compliance with all corporate policies, procedures, and standards.

Construction Assistant, Spherion, San Angelo, TX (2005 – 2006)

Interpreted blue prints and determined specifications for accurate and consistent installation of various fixtures. Leveraged extensive technical expertise to test and modify operational computer systems, computerized control equipment, and circuitry for industrial and commercial clients.

Temporary Employee, Manpower Temporary Services, San Angelo, TX (2004 – 2005)

Served as temporary technical support professional troubleshooting and repairing hardware, software, and networking issues for Ethicon, a global medical device company. Replaced printers, monitors, and mouse devices. Managed nightly tape backup for IBM servers. Administered and maintained Windows 2000 Server. Reported directly to IT Manager. Additional assignments included Shipping & Receiving Specialist, Construction Laborer, and Electrical Power Meter Reader. Key Achievement:

 Successfully broadened understanding of corporate IT departments and approaches to technology.

Technical Support Specialist, Angelo State University, San Angelo, TX (2001 – 2004)

Assisted Office of the Dean of Student Life with technical support and resolution. Diagnosed and repaired printer and software issues. Assessed current configurations and recommended upgrades and replacements. Fielded phone inquiries and escalated issues as necessary. Performed general office duties, including filing and posting requisitions, researching information for purchases, and maintaining files and records. Key Achievement:

 Designed and implemented database to consolidate data management and tracking.

 Utilized Adobe software, and Word Perfect for PDF conversions

Technician / Instructor, Howard College, San Angelo, TX (1999 – 2001)

Charged with maintenance, troubleshooting, and repair of electrical and technical failures for key equipment. Recommended upgrades and enhancements for equipment performing below acceptable standards. Supervised technical support team members. Prepared wiring diagrams, layout drawings, and other technical documentation. Assembled and tested computerized motor-control devices, switch panels, transformers, and other electrical equipment. Taught basic networking and computer skills in classroom setting, addressing topics including Office XP Suite, CAD, Cisco, Network Designer, Visual Basic, C+, and programming methodologies; developed all training material. Key Achievements:

 Played key role in creating workstation images and ensuring consistency across all classrooms.

 Expertly restructured and improved operating systems, including determining optimum spyware solution and resolving system bottleneck issues.

 Increased system response time by replacing hubs and bridges with switches and installing new cabling; thoroughly documented all enhancements.

Additional experience as Construction Worker, Fabrication Technician, Assistant Retail Manager, Machinist, Shop Foreman, and Retail Department Manager.

EDUCATION

Bachelor of Business Administration in Management Information Systems

Angelo State University, San Angelo, TX

Founding President, AITP

Associate of Applied Science in Computer Information System

Howard College, San Angelo, TX

Outstanding Achievement Award

Assistant Editor, Hawk Newsletter

Summa Cum Laude

CCNA Certification Coursework / Training

TECHNICAL EXPERTISE

• Active Directory

• Windows 95/98/2000/XP

• Server NT 4.0, 2000, 2003 Troubleshooting

• System Repair

• P2P and server-based networking

• CAT-5 cable

• IDF Cabling

• Server Support

• MS Office suites

• Workstations

• Password Resets

• Problem Resolution

• Administrative Support

• Password resets

• Citrix

• Staff Supervision

• Server Support

• Administrative Support

• MS-DOS

• Notebook Support

• Desktop Support

• Help Desk Support

• Troubleshooting / Repair

• Vendor Management

• Technical Documentation

• Leadership / Team Building

• Network Administration

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