Arely Desire Gonzalez

Dedicated customer service representative with motivation to maintain client satisfaction and contribute to the company's success. I have over three years of customer service experience and money handling. My ultimate goal is to belong to a company who strives for superiority and allows me to grow.

Skills:

Bilingual (Fluent in spanish)

Communications Skills Willingness to learn

Analytical/Research Skills Motivated

Computer/Technical Literacy Ability to Work With Little or No Supervision

Leadership/Management Skills Self-Confident

Planning/Organizing Professional

ProblemSolving Dependable

Hard-Working Adaptable/Flexible

WORK EXPERIENCE:

Front Desk Agent

Holiday Inn Express Fiesta

San Antonio, Texas

04/12-Present

Ensure our Guests with the best hospitality possible. Stand for the

company and the city with proper accomedations for each tenant.

* Verify prior shift ending balance

* In house 'Bucket List"

* Cash/Credit/Debit transactions upon check in/check out

* Create/Update Profiles in to Opera Database

* Credit/Debit transactions through Hypercom

* Reservations via phone and walk in

* Membership enrollment

* Upselling rooms

* Accuratly balance my closing shift

* Browse through multiple websites at once to obtain solicit information

Assistant Manager

Valero Energy Corp.

San Antonio, Texas

06/2008 to 07/2011

Implemented marketing strategies which resulted in customer growth.

Earned management trust by serving as key holder, responsibly opening

and closing our store

.* Assisted in the management of the company's database and verified, edited and modified information

* Up-sold product and motivated customers to upgrade current product interests

* Financially compiled inventory lists and worked with vendors for product pricing and orders

* Cashiered with two registers at once in tandem to maximize customer flow

* Resolved customer complaints

Sales Associate

Macy's

San Antonio, Texas

10/2006 to 05/2008

Greeted customers entering the store, making sure each client was able

to obtain their needs. I learned the importance to describe the

company's merchandise to the client and accurately explain details and

care of the product

.* Ensured that customers were satisfied with company products and services by doing purchase follow-up calls

* Handled high volume sales with cash, credit, and gift card transactions, balancing cash drawer with 100% accuracy rate

* Maintained my area clear of all clutter to ensure great experience for both my clients and my co-workers

* Assisted each client with their requests and reached sales goals

Medical Assistant - Internship

Rivercity Chiropractics

San Antonio, Texas

12/2010 to 02/2011

Received hands-on experience and knowledge by working with patients.

Gained clinical skills including front office flow.

* Helped patients through sign in procedures ensuring constant rhythm in between appointments

* Performed therapies and followed up with each client through their sessions

* Became familiar with client paper files as well as the new computerized system

* Maintained clinic clear of clutter and steralized equipment after each use

References:

Marco Rosales 210-***-**** Associate (2 years)Priscilla Morales 210-***-**** Associate (1 year)

Lequisia Morris 210-***-**** Associate (1 year)

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