Manager Management

Constanza L Navarro

Lavalle ***, *th Floor, Apartment B • Ramos Mejía, Buenos Aires Argentina 1704 • Tel: +541*-****-**** • Cell: (+5411) 156***-**** • ***************@*****.*** •

constanzanavarro

Objective

Seeking a new challenge in Revenue Management - E Commerce.

The opportunity to join a growing organization that has need for a goal driven Manager with over 6 years of experience in Reservations,

Revenue and Yield Management.

Work Experience

12/2010 - Present

Los Cauquenes Resort & Spa, San Isidro, Buenos Aires Argentina

Revenue Manager

Member of Small Luxury Hotels of the World since October 2008. Five stars property located on the coast of the Beagle Channel with 54 guest rooms.

As Revenue Manager I am responsible for:

Monthly and Weekly Reporting.

RevPar analysis.

Forecast and Budget.

Overlook Reservations Department.

Rate Building.

Extensive experience in Opera PMS and implemented and managed Opera ORS and Opera PMS.

Rate Parity. IDS & OTA's Distribution.

On Line Distribution, Channel Management.

Social Media (Facebook, Twitter)

Sales Calls, Road Shows.

08/2008 - 12/2010

Los Cauquenes Resort & Spa, San Isidro, Buenos Aires Argentina

Reservations Manager

Group Reservations and follow up.

Individual bookings and Corporate Segment

Group Sales and Reservations

Corporate Segment

Tour And Travel Reservations

Transients

Rates loading into Opera PMS

On Line Distribution, IDS

01/2008 - 07/2008

Hotel Emperador, Capital Federal, Buenos Aires Argentina

Front Desk Agent

As Receptionist & Concierge my main daily duties include, check in/check out of guest. Billing and cashiering. Recommendations for sightseeing, and other services required. Money Exchange. Reservations over the weekends.

02/2006 - 12/2007

Norton Park Hotel, Sutton Scotney, Hampshire England

Revenue Coordinator

I have started at Norton Park as Assistant Front Office Manager, after 2 month the company offered me the opportunity to change to the Revenue Department. From May 2006 I was part of the Sales Team.

This position gave me the opportunity to learn more about revenue, yield management, reservations, events, corporate business, budget and pricing strategy. All these were part of my duties as Revenue Coordinator.

I was the link between the Revenue Manager and the Events Team.

Our main challenge over the period was the full refurbishment the Hotel went through. Maintaining our ADR and meeting Forecast.

08/2005 - 02/2006

Macdonald Wessex Hotel, Winchester, Hampshire. England

Head Receptionist & Duty Manager

As Head Receptionist my Duties and Responsibilities were: Managing the shift at the Front Desk, reporting directly to the General Manager. Staff training. All cash handling in the course of duty.

Handling complaints from guest/ visitors. Fidelio reservations system. Compile weekly departmental time sheets in line with financial budget. Overseeing switchboard and porter.

As Duty Manager my responsibilities were:

DM bears responsibility in taking operational decisions Handling complaints from guests Health & safety control, walks rounds, check rooms and facilities Support all departments during service.

05/2004 - 08/2005

Apollo Hotel, Basingstoke, Hampshire. England

Head Receptionist

As Head Receptionist I was responsible for the running of the Front Office on a day to day basis and to assume responsibility of the Front Desk in the Managers absence. Assist the Manger in supervising the Team and resolving internal problems. Handle complaints and guest related problems. Carry out Reception Shift Procedures. Compile

weekly departmental time sheet in line with the financial budget. Act as Front Desk Trainer ensuring high standards of training are given to new team members to support high standards of service. Duty Manager Shifts as required.

11/2001 - 02/2004

Global Exchange, Ezeiza, Buenos Aires Argentina

Cashier Supervisor

Exchange Office at Ezeiza International Airport. Money Exchange. Training of ne cashiers. Overlooking exchange transactions for over 8 offices and 12 members of the team.

Education

July 2012 – October 2012

Hotel Revenue Management Certificate – School of Hotel Administration at Cornell University through eCornell

2009 - 2010 FUNIBER (Fundación Universitaria Iberoamericana), Buenos Aires Argentina

Specialization E Business for Hospitality Business in E Business

Scholarship provided by FUNIBER On Line Post Graduate Course.

1998 - 2001 Universidad Nacional General San Martin, Buenos Aires, Argentina

Bachelor Degree in Hospitality Management in Hospitality Business

General San Martin National University.

Skills

Proficient in Property Management Systems such as Opera PMS, Fidelio and Protel

Central Reservations Systems Opera ORS

5 years experience in Trust On Line Distribution System.

3 years experience in Rate Tiger Channel Manager

Proficient in On Line Travel Agents (OTA) extranets and Internet

Distribution Systems (IDS)

Organizational Leadership

Team Management

Staff Training

Languages

Spanish - Mother Tongue

English - Proficient

Portuguese, Italian and French - Basic Knowledge

References

Ellen Adelman,

President Adelman Consulting Group

************@***.***

Sheena O’Mahony

Cluster Revenue Manager at Guoman & Thistle hotels, former Revenue Manager at Norton Park Hotel, UK.

**********@*****.***

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