Customer Service High School

SANSHAUNNA N STOKES

**** * ****** **., *****, FL 33607 US

Phone: 813-***-****; e-mail: wkcwm5@r.postjobfree.com

Objective

Seeking employment in the field of Administration and/or Customer Service in order to utilize and expand my experience and skills in the workforce.

Employment History

Customer Service Representative/dispatcher

06/2007 - 11/2009 Medstar Medical Tampa, FL

Duties: Assist customers with needs regarding medical equipment, pricing, and delivery of an order; tracking orders; updating customers ' information; assisted in distributing monthly statements; answering phone lines; scheduling vehicle maintenance, placing customer satisfaction calls, and other clerical duties as expected.

Senior Secretary

06/2002 - 03/2007 Hillsborough County-Planning and Growth Management Tampa, FL

Codes Compliance Duties: Received calls on a six line, Cysco phone system. Took all complaints and activated new cases in the system. Prepared non- compliant case's to go before the Building Board for review. Assist in transcribing minutes from the Board reviews. Utilized computer system to deactivated cases. Sent out Building Code citations and violations via certified mail on a daily bases, and other clerical duties as expected. Utilized MS Word and MS Excel for case tracking and reporting.

CHILD CARE ASST

05/2001 - 06/2002 ANTIONETTE'S DAYCARE Tampa, FL

As the child care assistant at Antionette's Family Daycare, it was my job to greet each child and parents in the mornings, during arrival, and in afternoons for dismissal. I prepared each child, on a daily basis, to be ready for a fun filled day of learning and activities. I prepared breakfast, lunch and snack on a daily basis. It was also my duty to keep a smile on each of children's faces. I maintained a center of five children from the ages of six months to five years, preparing them for their journey to elementary school.

Cashier

08/1998 - 04/2001 U-Save Grocery Store Tampa, FL

Customer Service / Duties: Attending to a customers ' every transaction; cashing check, money orders, or checking lottery tickets. I also had to maintain the dairy department. Checking all the items to make sure of their freshness and re- stocking shelves. Handled customers grocery orders, checking them out with a smile on a daily bases.

Education History

Completion Date Issuing Institution Qualification Course of Study

05/1999 Hillsborough High School High School Diploma General High School Curriculum

References

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